BRITTNEY SCOTT
Winder
Summary
Experienced professional with a strong background in customer interactions and service solutions. Recognized for reliability and a proactive approach to achieving customer and organizational goals. Offers extensive experience in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Demonstrates a track record of fostering a collaborative and adaptable workplace environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager Operations - Outbound
MacPherson's
Suwanee
11.2022 - Current
- Hired and retained employees, supervisors, and leaders within operations department.
- Collaborated with departmental leaders to establish organizational goals and strategic objectives.
- Managed multiple projects, ensuring timely completion while adhering to high-quality standards.
- Identified efficiency improvements in operations and implemented effective process changes.
- Delivered excellent customer service in fast-paced environments by promptly addressing needs.
- Participated in ongoing training to enhance job skills and stay updated with industry trends.
- Demonstrated adaptability and flexibility in managing various tasks simultaneously.
- Maximized productivity by identifying issues and assisting in solution implementation.
Key Accounts Manager
MacPhersons
Suwanee
01.2020 - 11.2022
- Collaborated with warehouse team to consistently meet key customer service level agreements.
- Coordinated order processing and quality control for thorough inspection of customer orders before shipment.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes.
- Resolved customer complaints empathetically, leading to increased loyalty and repeat business.
Outbound Supervisor
MacPherson's
06.2017 - 01.2020
- Responsible for supervising a picking team of 30+ people
- Plan and set goals for my team in ways that comply with the company's vision and communicate these daily with the associates
- Monitor each employee's production and provide constructive feedback/coaching
- Ensure employees adhere to the company policies and performance requirements/deadlines, and give disciplinary action if necessary
- Relay messages from upper management to my team
- Maintain time keeping records
- Train and coach new employees
- Responsible for relaying my previous day's goals and actual performance, as well as current day's headcount/labor hours, absenteeism rate, goals, and personal goals daily to my upper management team
- Research orders and respond to emails from customers, customer service reps, Sales managers, and DC managers, supervisors, and leads
- Enter in information into excel spreadsheets
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Skilled with office equipment including computers, photocopiers, scanners and voice mail systems
- Communicate with customers via phone and email to confirm deliveries and respond to inquiries
- Interacted with customers by phone, email or in-person to provide information
Lab Technician
National Vision
Lawrenceville
01.2015 - 06.2017
- Operated automated machine to cut eyeglass lenses, achieving 100% production efficiency.
- Monitored equipment operations to identify malfunctions and ensure continuous performance.
- Calibrated and adjusted machine settings for optimal productivity and quality compliance.
- Resolved daily error messages to maintain smooth manufacturing processes.
Picker/Packer
Chico's
01.2014 - 01.2015
- Pulled orders quickly to maintain demanding productivity goals
- Detail-oriented Order Picker with experience working in various large warehouse environments
- Seeking similar role where outstanding packing skills and strong commitment to safety will be valued
- Scanned packages and boxes and moved to loading dock for shipment
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Printed labels, packaged boxes and loaded into outbound containers
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
Education
High School Diploma -
Apalachee
Winder, GASkills
- Employee training
- Project management
- Process improvement
- Customer service
- Quality control
- Time management
- Performance monitoring
- Order processing
- Microsoft Excel
- Data entry
- Effective communication
- Conflict resolution
- Problem solving
Accomplishments
- Cultivated and strengthened relationships with multiple key customers, leading to increased customer satisfaction and retention.
- Enhanced customer engagement and expanded service offerings, contributing to long-term partnerships and business growth.
Skills
- Critical thinking
Timeline
Assistant Manager Operations - Outbound
MacPherson's
11.2022 - Current
Key Accounts Manager
MacPhersons
01.2020 - 11.2022
Outbound Supervisor
MacPherson's
06.2017 - 01.2020
Lab Technician
National Vision
01.2015 - 06.2017
Picker/Packer
Chico's
01.2014 - 01.2015
High School Diploma -
Apalachee
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