Brizeth Del Campo Hernandez
Savannah
Summary
Develop myself and overcome at the business management & hospitality industry, achieving an excellent result at my job being able to reach a higher position with my experiences, skills and knowledge.
Overview
13
13
years of professional experience
Work History
Freelance Professional
Multiple Events
09.2022 - Current
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Provided feedback to management on front end operations and customer feedback.
Front Desk Agent
Mansion On Forsyth Park
Savannah, GA
03.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated pick-up and delivery of express mail services.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new team members on company procedures, customer service and issue resolution.
Reservations Manager
Courtyard by Marriott
Monterrey
08.2018 - 11.2019
- Create the daily forecast from the hotel of the rooms sold, project occupancy of future dates and rates
- Setup all the necessary details in the arrivals at the hotel for the date on course and future days
- Assign benefits to Marriott Bonvoy's members on their reservations before checking in
- Give upgrade in case of availability to the top ones
- Control and assign the correct room pools to each reservation in high occupancy dates
- Classify all the stays between market segments (company names, retail rate reservations, agencies and discounted rates) per day
- Create all the reservations requested via email or phone calls by either companies or guests
- Weekly and monthly reports from the revenue of the hotel, segmentation of the reservations, rate variance, etc
- Getting new contact information from the callers of the companies so the sales team can work with them
- Receive and assign in each reservation the method of payments received to make faster the check in process for our guests and avoiding bothering them in case it’s been paid.
- Monthly meeting with revenue department and GM
- Managing social media and ads from the property
Front Desk Agent
Hyatt Regency, States of America
New Orleans, LA
01.2017 - 01.2018
- Check-ins and check outs guests, VIPs and crews
- Recommend activities, restaurants, tours over the city
- Engagement with the guests and ambassador
- Enrolling guests to loyalty program
- Upselling the best rooms on property
- Manage guest's bills
- Cashiering and bank control
- Opening and closing outlet's accounts in the system
- Credit card authorizations: receive cc authorization forms and setup routing for guests and groups accounts
- Discrepancies and amenities
- Manage PBX (telephone operator) position to manage guests with their needs.
Operations Agent and Front Desk Agent
W Retreat & Spa Vieques Island
Vieques Island
08.2015 - 01.2016
- Activities in Operations:
- Manage and control all the rest of the hotel departments as engineering & maintenance, housekeeping, risk (security), front desk and B&F
- Take care of all the guests needs
- Activities at Front Desk:
- Check-ins and check-outs
- Manage guest bills
- Discrepancies
- Prepare amenities
- Enroll guests to the hotel’s loyalty program.
Front Desk Agent and Server
Courtyard by Marriott
Monterrey, Nuevo Leon
09.2014 - 01.2015
- Activities at F&B Department:
- Cook at kitchen
- Organizing the buffet and setting up the tables properly
- Serving the guests (waitress)
- Assembly of events (banquets)
- Post and verify restaurant charges on their room's accounts
- Activities at Front Desk:
- Check-ins and check-outs
- Organizing the guests information and bills
- Helping them with any issue at their rooms
Public Relations
Monterrey’s International Airport Mariano Escobedo OMA
Monterrey
08.2013 - 11.2013
- Responsible at the Information Module and Passenger Attention providing support and information to passengers about their flights and helping them with anything needed.
Billing and Technical Support Agent
Teleperformance Nearshore North, Comcast Campaign
Monterrey, Nuevo Leon
12.2011 - 07.2012
- Giving technical support for fixing cable issues and providing special information of costumer's bills.
Education
Bachelor's Degree in Tourism And Hospitality Management - Tourism & Hospitality Management
Universidad Del Valle De Mexico UVM – Universidad Europea EU
Monterrey, Nuevo Leon, MexicoOnline European Certification - Business Administration And Management
Universidad Del Valle De Mexico UVM – Universidad Europea EU
Mexico-SpainEvent Planning Diploma - Event Planning
Universidad Del Valle De Mexico - Laurete Int Univ
Monterrey, Nuevo Leon, MexicoTraining Certificate of French Language At UQAM - Languages
UQAM (Université Du Quebec A Montréal), UQAM – University of Quebec
Montreal, Quebec, CA, CanadaSkills
- Responsible
- Empathic
- Sincere
- Honest
- Teamwork
- Creativity
- Persuasion
- Intelligent
- Dynamic
- Adaptability
- Verbal facility
- Friendly
- Problem solving
- Data entry
- Cash handling
- Guest services
- Customer service
- Sales and upselling
- Training and mentoring
- Registration processing
- Hospitality service expertise
Professional Degree
Bachelor's Degree In Tourism And Hospitality Management
IT Skills
- Opera PMS, OXI and Configuration
- Marsha Reservations System
- Colleague Advantage
- Lightspeed System
- Microsoft Office (Word, Power Point, Excel & Publisher)
- Internal systems from different hotel brands
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Freelance Professional
Multiple Events
09.2022 - Current
Front Desk Agent
Mansion On Forsyth Park
03.2021 - 03.2022
Reservations Manager
Courtyard by Marriott
08.2018 - 11.2019
Front Desk Agent
Hyatt Regency, States of America
01.2017 - 01.2018
Operations Agent and Front Desk Agent
W Retreat & Spa Vieques Island
08.2015 - 01.2016
Front Desk Agent and Server
Courtyard by Marriott
09.2014 - 01.2015
Public Relations
Monterrey’s International Airport Mariano Escobedo OMA
08.2013 - 11.2013
Billing and Technical Support Agent
Teleperformance Nearshore North, Comcast Campaign
12.2011 - 07.2012
Bachelor's Degree in Tourism And Hospitality Management - Tourism & Hospitality Management
Universidad Del Valle De Mexico UVM – Universidad Europea EU
Online European Certification - Business Administration And Management
Universidad Del Valle De Mexico UVM – Universidad Europea EU
Event Planning Diploma - Event Planning
Universidad Del Valle De Mexico - Laurete Int Univ
Training Certificate of French Language At UQAM - Languages
UQAM (Université Du Quebec A Montréal), UQAM – University of Quebec
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