Brookalyn Smith
Tunnel Hill
Summary
Detail-oriented clinical receptionist with strong skills in patient check-in/out, appointment management, and HIPAA compliance. Committed to enhancing patient experiences through effective communication and efficient operations through the office.
Overview
2
2
years of professional experience
Work History
Clinical Receptionist
CHI Memorial
Chattanooga, TN
09.2022 - 02.2023
- Managed patient check-in and appointment scheduling effectively, enhancing front desk operations.
- Processed insurance information and verified patient eligibility, ensuring accurate billing procedures.
- Coordinated communication between medical staff and patients, fostering a supportive environment.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Responded promptly to patient inquiries via phone and in-person, improving overall customer service experience.
- Trained new staff on front desk procedures, promoting consistency in patient interactions and service delivery.
- Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
- Assisted clinical staff with administrative tasks, enabling them to focus on direct patient care.
- Expedited check-in process by proactively preparing required forms and materials ahead of time.
- Facilitated communication between patients, providers, and insurance companies to resolve billing issues promptly.
- Coordinated referrals to specialists, obtaining necessary authorizations for seamless patient care transitions.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist
Preventive Medicine Anti Aging & Chelation Therapy
Ringgold, GA
12.2020 - 04.2022
- Greeted and assisted clients, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained organized patient records and ensured confidentiality compliance.
- Handled billing inquiries and processed payments accurately.
- Coordinated office supplies inventory, ensuring timely replenishment.
- Assisted in maintaining cleanliness and organization of reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Certificate - Clinical Administrative Assistant
Academy of Allied Health Careers
Chattanooga, TN10-2019
Certificate - Clinical Medical Assistant
Academy of Allied Health Careers
Chattanooga, TN10-2019
GED -
Georgia Northwestern Technical College
Rome, GA07-2015
Skills
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Insurance verification
- Appointment management
- Payment collection
- Patient registration
- Medical terminology
- Medical charting
- Telephone etiquette
- Referral verification
- EMR / EHR
- Patient callbacks
Timeline
Clinical Receptionist
CHI Memorial
09.2022 - 02.2023
Receptionist
Preventive Medicine Anti Aging & Chelation Therapy
12.2020 - 04.2022
Certificate - Clinical Administrative Assistant
Academy of Allied Health Careers
Certificate - Clinical Medical Assistant
Academy of Allied Health Careers
GED -
Georgia Northwestern Technical College