Brooke A. Cardriche
Hampton
Summary
Results-driven professional with a strong background in program coordination, student engagement, and administrative leadership. Proven ability to support diverse student populations, foster inclusive environments, and manage projects that advance institutional goals related to identity, belonging, and student success. Adept at data analysis, program assessment, and collaboration with campus and community partners. Passionate about creating inclusive spaces that enhance student development and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Georgia State University- Learning Sciences
01.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed employment transactions, including new hire submissions and administrative corrections, ensuring data accuracy and adherence to university policies.
- Verified and maintained compliance records for over 60 Graduate Assistants each semester, including registration status verification and tuition waiver submissions.
- Conducted monthly payroll expense analysis using Spectrum, identifying discrepancies and ensuring accurate compensation disbursement.
- Developed and maintained financial records tracking GA, PTI, and student assistant hiring expenses for 100+ employment appointments of the fiscal year using Excel.
- Generated and reviewed monthly drill-down financial reports for over 40 active departmental projects, organizing and filing records for auditing and reporting purposes.
- Supervised, trained, and scheduled Federal Work-Study students, providing mentorship and performance management to enhance departmental support operations.
Customer Operations Specialist
CAPITAL ON TAP
08.2022 - 12.2022
- Built sustainable customer relationships of trust through open and interactive communication
- Maintained financial accounts by processing customer adjustments
- Obtained and evaluated relevant information to handle product and service inquiries
- Contacted customers to give accurate feedback on progress of inquiries
- Opened and maintained customer accounts by recording account information
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Enforced business protocols in order to protect our clients private and sensitive information
Supply Chain Manager
Al's Tool Rental
01.2020 - 06.2022
- Maintain databases of logistics information
- Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes
- Confer with supply chain planners to forecast demand or create supply plans that ensure the availability of materials or products
- Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance
- Recommend improvements to existing or planned logistics processes
Education
Master of Public Administration - Non-profit Management
Georgia State University
Atlanta, GA12-2025
Bachelor of Science - Political Science
Georgia State University
Atlanta, GA12-2021
Skills
- Program coordination and event planning
- Diversity, equity, inclusion, and belonging (DEIB) initiatives
- Student engagement and support
- Budget management and financial oversight
- Supervisory experience and team leadership
- Data analysis and program assessment
- Payroll processing and hiring transactions
- Proficiency in Microsoft Excel, QuickBooks, Google Suite, Spectrum, and Qualtrics
- Project management (Google Project Management Certification in progress)
Certification
- Google Data Analytics (In process)
- Google Project Management (in progress)
Timeline
Administrative Specialist
Georgia State University- Learning Sciences
01.2023 - Current
Customer Operations Specialist
CAPITAL ON TAP
08.2022 - 12.2022
Supply Chain Manager
Al's Tool Rental
01.2020 - 06.2022
- Google Data Analytics (In process)
- Google Project Management (in progress)
Master of Public Administration - Non-profit Management
Georgia State University
Bachelor of Science - Political Science
Georgia State University
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