Brooke Cain
Braselton
Summary
Accomplished healthcare and business professional with 25 years of progressive management experience across clinical operations, administrative leadership, customer service, and multi‑site team supervision. Blends strong nursing expertise with a deep background in office management, financial operations, staff development, and workflow optimization. Recognized for strengthening organizational performance, improving workflow efficiency, and leading high‑performing teams in both healthcare and non‑healthcare settings.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Practice Manager II – Urgent Care / Clinical Coordinator – Primary Care
Longstreet Clinic at Northeast Georgia Health System
Gainesville
12.2018 - Current
- Oversaw daily operations for urgent care, ensuring efficient patient flow, adequate staffing coverage, and strict adherence to clinical standards.
- Supervise clinical staff, providing coaching, performance feedback, and support to maintain high‑quality patient care.
- Collaborate with physicians, nurses, and leadership to improve communication, streamline procedures, and enhance patient satisfaction.
- Coordinated scheduling, resource allocation, and workflow processes to enhance productivity and minimize delays.
- Monitor compliance with organizational policies, safety protocols, and regulatory requirements.
- Assist with onboarding, training, and competency development for new team members.
- Support budget management, reporting, and operational planning for multi-site practice functions.
LPN / Charge Nurse
Lanier Village Estates
Gainesville
04.2016 - 09.2019
- Conducted patient assessments and provided nursing care including medications, wound care, IV therapy, and tracheotomy care.
- Collaborated with physicians and interdisciplinary teams to address patient needs and facilitate seamless care transitions.
- Developed individualized care plans and maintained accurate Medicare‑compliant documentation.
- Supervised CNA staff and coordinated daily workflow, enhancing quality of resident care.
LPN Student / Clinical Experience / LPN Charge Nurse
Northeast Georgia Medical Center
Gainesville
05.2013 - 10.2016
- Performed patient assessments, administered medications, provided wound care and IV therapy, and completed daily charting to ensure comprehensive patient care.
- Developed care plans to meet patient needs while ensuring compliance with Medicare documentation standards.
- Led CNA staff during shifts to facilitate effective communication and coordination in fast‑paced clinical environment.
Office Manager / Graphic Design / Accounting / Sales / Business Development
All Sports Uniforms
Gainesville
01.2006 - 01.2011
- Maintained company website and designed graphics for uniforms, improving brand visibility.
- Managed front‑office and production operations, enhancing scheduling, workflow, and customer service.
- Oversaw accounts receivable/payable, billing, quotes, and order processing.
- Operated production equipment, ensuring accuracy in order fulfillment and meeting customer expectations.
Banking Officer / Assistant Branch Manager / Customer Service Manager / Relationship Banker / Financial Sales Associate
Regions Bank
Gainesville
01.2000 - 01.2006
- Managed loan processing, account services, and customer issue resolution.
- Supervised branch staff and managed daily operations to ensure service quality across two locations.
- Facilitated hiring and performance management to align team with branch sales goals.
- Trained employees in customer service and operational procedures.
- Conducted audits and reconciliations to maintain compliance and accuracy in financial reporting.
Education
Bachelor of Science in Nursing -
Georgia Highlands College
Rome, GAAssociate of Science in Nursing -
Dalton State College
Dalton, GALicensed Practical Nurse -
Lanier Technical College
Gainesville, GASkills
- Clinical Operations Management
- Patient Care Coordination
- Quality & Safety Oversight
- Regulatory Compliance
- Workflow Optimization
- Scheduling & Resource Allocation
- Staff Training & Development
- Nursing Leadership & Supervision
- Administrative & Financial Management
- Performance Management
- Office Administration
- Clinical Documentation Systems
Certification
RN License-State of Georgia
Timeline
Practice Manager II – Urgent Care / Clinical Coordinator – Primary Care
Longstreet Clinic at Northeast Georgia Health System
12.2018 - Current
LPN / Charge Nurse
Lanier Village Estates
04.2016 - 09.2019
LPN Student / Clinical Experience / LPN Charge Nurse
Northeast Georgia Medical Center
05.2013 - 10.2016
Office Manager / Graphic Design / Accounting / Sales / Business Development
All Sports Uniforms
01.2006 - 01.2011
Banking Officer / Assistant Branch Manager / Customer Service Manager / Relationship Banker / Financial Sales Associate
Regions Bank
01.2000 - 01.2006
Bachelor of Science in Nursing -
Georgia Highlands College
Associate of Science in Nursing -
Dalton State College
Licensed Practical Nurse -
Lanier Technical College