Brooke Hayhurst
Grayson
Summary
Healthcare professional with strong expertise in employing leadership, critical care, and creative problem solving in high-pressure situations. Highly collaborative team player, adaptable to changing circumstances, and passionate about underserved populations and community health initiatives. Skilled in observant patient assessment, excellent medical documentation for legal use, and committed to achieving optimal outcomes for individuals. Known for reliability, quick decision-making, and impactful written and oral communcation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EMT
Grady Memorial Hospital
01.2021 - Current
- Served the city of Atlanta’s community in the 911 operations division of Grady EMS
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system
- Promoted community health by participating in public outreach initiatives such as CPR classes and first aid demonstrations
ER TECH
Emory University Hospital Midtown
01.2023 - 03.2023
- Assisted ER staff in patient attrition, stabilization, and admission to the main hospital
- Assisted in blood lab retrievals, EKG’s, vitals, and care procedures with ER nurses, Physician Assistants, and Doctors
- Enhanced patient satisfaction by providing attentive and compassionate care to individuals in the emergency room
Server
Boxcar Atlanta
01.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Substitute Teacher
Killian Hill Christian School
01.2019 - 01.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Consistently engaged in the learning process of students ranging from K5-12th while teaching English, Biology, and Math
Coach
Killian Hill Christian School
01.2019 - 01.2022
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment
- Effectively managed and instructed high school volleyball and basketball teams with leadership and experience
- Efficiently managed skill instruction, travel arrangements, player/parent communication, alongside the overall responsibility of the well-being of the players
Hostess
The Cheesecake Factory
01.2018 - 01.2019
- Warmly greeted and efficiently coordinated seating of guests using an electronic table management system
- Consistently utilized problem solving, multitasking, and priority management skills to responsibly communicate with managers, servers, and cooking staff
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
Front Desk Receptionist
LA Fitness
10.2017 - 12.2017
- Energetically greeted guests while proactively handling account administrative tasks, such as applying payments, updating billing or contact information, and completing the enrollment processing
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Displayed exemplary communication skills both in person and over the phone
Internship
ThyssenKrupp Elevators
05.2017 - 08.2017
- Collaborated with an internal service management team while utilizing the ServiceNow platform to create, format, and organize informative articles for the company related to process and production
- Adhered to management goals, deadlines, and protocols to positively impact and significantly improve internal communication, processes, and outcomes
- Applied established research and organizational skills, writing accessible, engaging and informative content with audience and team objectives in mind
Server
Berens Frozen Custard
01.2017 - 08.2017
- Provided a quality experienced for loyal customers of a family-owned business
- Multitasked while handling customer questions, preparation of orders, and payments of customers on a cash register
- Responsibly worked the closing shift and reported directly to the owner
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA12-2024
Emergency Medical Technician - undefined
Grady EMS Academy
Atlanta, GA01.2021
High School Diploma -
College Preparatory High School
Lilburn, GA01.2017
Skills
- Communication clarity
- Teamwork and collaboration
- Problem-solving
- Incident report writing
- Descriptive writing
- Dynamic creative optimization
- Customer service
- Critical thinking prowess
Languages
English
Native or Bilingual
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support - American Heart Association (11/24)
Timeline
ER TECH
Emory University Hospital Midtown
01.2023 - 03.2023
Server
Boxcar Atlanta
01.2022 - 09.2022
EMT
Grady Memorial Hospital
01.2021 - Current
Substitute Teacher
Killian Hill Christian School
01.2019 - 01.2022
Coach
Killian Hill Christian School
01.2019 - 01.2022
Hostess
The Cheesecake Factory
01.2018 - 01.2019
Front Desk Receptionist
LA Fitness
10.2017 - 12.2017
Internship
ThyssenKrupp Elevators
05.2017 - 08.2017
Server
Berens Frozen Custard
01.2017 - 08.2017
Emergency Medical Technician - undefined
Grady EMS Academy
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support - American Heart Association (11/24)
Bachelor of Science - Biology
Georgia State University
High School Diploma -
College Preparatory High School
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