Brooke Hudgens
Saint Marys
Summary
Senior executive leader with track record of driving strategic initiatives and delivering impactful results. Adept at fostering team collaboration and navigating complex organizational challenges. Skilled in strategic planning, financial management, and operations oversight. Valued for reliability, adaptability, and results-oriented approach.
Overview
15
15
years of professional experience
Work History
Global Portfolio Management-Senior Vice President
Citi - Commercial Cards Department
10.2024 - Current
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
North America Network Management - Vice President
Citi - Commercial Cards Department
07.2023 - 01.2025
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiencies with improved Net Revenue and returns for the business.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Global Account Manager – Vice President
Citi – Commercial Cards Department
06.2019 - 11.2023
- Managed high profile Commercial Card client portfolio.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
North America Help Desk Manager – Vice President
Citi – Commercial Cards Department
03.2018 - 06.2019
- Coached and developed the team to increase efficiencies and improve the quality of output.
- Monitored and analyzed KPIs to strategize the team approach to meet goals.
- Implemented procedures, policies and expectations while holding the agents accountable.
Global Client Account Services Business Analyst – Assistant Vice President
Citi – Commercial Cards Department
07.2016 - 03.2018
- Client Account Services Phase III project manager.
- Analysis, identification and introduction of potential developments resulting in improvement of operational risk.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Staff Accountant/Assistant Controller – Accounts Payable
Hedstrom – Ball, Bounce and Sport Inc.
03.2013 - 07.2016
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
Finance & Insurance Manager
Bill Harris Auto Center
02.2010 - 03.2013
- Maintained financial institutions compliance standards to ensure funding.
- Coached and mentored the sales staff to increase efficiencies and productivity.
- Established and modeled a trusting and engaging work environment.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
Education
MBA - Business Administration
Ashland University
Ashland, OH05.2017
Bachelor of Science - Business Administration, Finance, Hotel Restaurant Management
Ashland University
Ashland, OH05.2008
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Jacksonville University
Jacksonville, FL05.2004
Skills
- Microsoft Office Proficient
- Operational excellence
- KPI tracking
- Revenue generation
- Product management
- Verbal and Written Communication
- Managing
- Organization
- Multi-tasking
- Data Analysis
- Strategic leadership
Timeline
Global Portfolio Management-Senior Vice President
Citi - Commercial Cards Department
10.2024 - Current
North America Network Management - Vice President
Citi - Commercial Cards Department
07.2023 - 01.2025
Global Account Manager – Vice President
Citi – Commercial Cards Department
06.2019 - 11.2023
North America Help Desk Manager – Vice President
Citi – Commercial Cards Department
03.2018 - 06.2019
Global Client Account Services Business Analyst – Assistant Vice President
Citi – Commercial Cards Department
07.2016 - 03.2018
Staff Accountant/Assistant Controller – Accounts Payable
Hedstrom – Ball, Bounce and Sport Inc.
03.2013 - 07.2016
Finance & Insurance Manager
Bill Harris Auto Center
02.2010 - 03.2013
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Jacksonville University
MBA - Business Administration
Ashland University
Bachelor of Science - Business Administration, Finance, Hotel Restaurant Management
Ashland University
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