BROOKE HYLTON
Cumming,GA
Summary
As a seasoned Sales Operations Manager, I have built a solid reputation for meticulously transforming sales processes, fostering seamless cross-functional collaboration, and consistently propelling substantial sales growth. My career has been defined by a deep commitment to excellence and a proven ability to drive results in dynamic Fintech and startup environments. I am now seeking a new opportunity where I can leverage my extensive expertise to make profound contributions to forward-thinking organizations.
Overview
17
17
years of professional experience
Work History
OPERATIONS MANAGER
SKYMIDS PAYMENT PROCESSING
11.2022 - Current
- Oversees the day-to-day operations and management of a growing payments platform, leading a globally dispersed team of 15 members
- Collaborates closely with internal IT teams to automate and streamline processes, minimizing human error and enabling seamless cross-regional collaboration through effective technology integration, reducing reliance on verbal communication
- Drives platform growth by cultivating and maintaining strategic ISO partnerships while ensuring alignment with organizational objectives
- Leads the implementation of automated workflows that enhance accuracy, boost productivity, and support scalability
- Continuously researches and integrates innovative technologies to optimize operations and improve platform functionality
- Develops comprehensive reporting systems, including detailed KPIs, to provide executives with actionable insights, enabling informed decision-making and fostering ongoing improvement
OPERATIONS MANAGER, SALES
RYVYL INC.
02.2022 - 10.2023
- Spearheaded the development and implementation of sophisticated sales processes to support the growth of a maturing merchant processing channel
- Partnered with banking institutions and internal stakeholders to establish critical partnerships that expanded operational capabilities and increased revenue potential
- Directed the end-to-end sales workflow, including opportunity management, merchant onboarding, and process integration, ensuring consistent and high-quality execution across teams
- Introduced and managed a pipeline reporting system that delivered accurate and timely forecasts, enabling planning and resource allocation
- Collaborated with cross-functional teams to align workflows with organizational priorities and optimize outcomes
- Played a pivotal role in presenting sales data for use during board meetings and quarterly earnings calls, driving transparency and fostering data-driven decision-making at the executive level
- Developed Agent and Merchant onboarding guides to improve and accelerate platform adoption
SALES OPERATIONS MANAGER
BARCO, INC.
09.2021 - 02.2022
- Successfully led the rollout of Salesforce.com, focusing on adoption and engagement across sales teams and management
- Facilitated the integration of SAP data into Salesforce, a critical enhancement that extended functionality and ensured a seamless transition from legacy systems
- Designed and conducted comprehensive training programs tailored to address user concerns and demonstrate how Salesforce could improve efficiency, data accessibility, and sales effectiveness
- Partnered with IT and data teams to troubleshoot and resolve issues during implementation, ensuring minimal disruption to ongoing operations
- Enhanced reporting capabilities within Salesforce to provide actionable insights for sales leadership, aligning team efforts with organizational objectives
SALES OPS & ENABLEMENT PROGRAM MANAGER
FISERV.
11.2017 - 09.2021
- Company Overview: Fortune 500 FinTech leader
- Directed strategic collaborations with sales teams and solutions consultants, driving proactive client acquisition efforts
- Developed and implemented streamlined revenue recognition processes in coordination with professional services teams, accelerating sales cycles and improving revenue tracking accuracy
- Created structured onboarding workflows that ensured consistent, high-quality client integrations, enhancing client satisfaction and retention
- Partnered with marketing teams to conceptualize and execute innovative lead-generation campaigns, leveraging analytics to refine strategies and maximize pipeline impact
- Collaborated with Accounting to deliver detailed revenue models, enabling sales teams to assess deal pricing against corporate guidelines while maintaining profitability
- Actively contributed to strategic planning sessions, providing insights that shaped campaign direction and sales strategies
- Fortune 500 FinTech leader
SALES OPERATIONS TEAM LEAD
VERSIONONE, INC.
09.2016 - 08.2017
- Provided leadership and operational guidance to sales teams, ensuring strict compliance with established processes and policies
- Supported sales representatives in developing pricing strategies and selecting appropriate service packages tailored to client needs
- Coordinated closely with legal teams to draft precise and policy-compliant contracts and Statements of Work, mitigating risks and ensuring alignment with organizational standards
- Managed the preparation and submission of RFIs and RFPs, playing a vital role in securing new business opportunities and fostering long-term client relationships
- Collaborated with cross-functional teams to address operational challenges, streamline processes, and enhance overall efficiency within the sales organization
PS ANALYST/ELEARNING ADMIN
BEYONDTRUST CORP
04.2008 - 07.2016
- Designed and delivered comprehensive virtual training sessions for clients, focusing on tailoring content to address specific needs identified through pre-session consultations
- Maintained and updated training materials to ensure alignment with semi-annual product releases, enabling clients to maximize the value of their BeyondTrust solutions
- Introduced a sophisticated Salesforce reporting system, delivering actionable insights on sales pipeline performance, metrics, and KPIs to sales leadership
- Played a key role in planning and executing the company's annual global sales kickoff, coordinating cross-functional teams to ensure event success
- This initiative aligned sales teams with organizational objectives, fostered collaboration, and reinforced the company's market position
- Partnered with product development teams to incorporate customer feedback into training programs, driving continuous improvement and satisfaction
Education
Associate of Science - Agriculture
Purdue University
West Lafayette, INBachelor of Science - Business Management
Indiana Wesleyan University
Marion, INSkills
- Sales Process Optimizer
- Salesforcecom/Hubspot/Mondaycom
- Cross-Functional Collaborator
- Data Analytics/KPI Reporting
- PowerBI Dashboards
- Sales Onboarding and Enablement
- Operational Streamlining
- Microsoft Suite/G Suite Products
- People Manager
- Resourceful Issue Mitigator
- Direct Report Career Cultivator
Timeline
OPERATIONS MANAGER
SKYMIDS PAYMENT PROCESSING
11.2022 - Current
OPERATIONS MANAGER, SALES
RYVYL INC.
02.2022 - 10.2023
SALES OPERATIONS MANAGER
BARCO, INC.
09.2021 - 02.2022
SALES OPS & ENABLEMENT PROGRAM MANAGER
FISERV.
11.2017 - 09.2021
SALES OPERATIONS TEAM LEAD
VERSIONONE, INC.
09.2016 - 08.2017
PS ANALYST/ELEARNING ADMIN
BEYONDTRUST CORP
04.2008 - 07.2016
Bachelor of Science - Business Management
Indiana Wesleyan University
Associate of Science - Agriculture
Purdue University
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