Brooke Lee
Upatoi
Summary
Dedicated server with strong customer service skills and cash handling experience. Known for effective communication and problem-solving abilities, ensuring a positive dining experience.
Overview
4
4
years of professional experience
Work History
Server
B. Merrell's
Columbus
09.2025 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations based on customer preferences and dietary needs.
- Prepared tables for dining, ensuring cleanliness and readiness for guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained knowledge of daily specials and restaurant promotions for effective upselling.
- Responded promptly to customer inquiries and resolved any service issues effectively.
- Supported team members during busy shifts to ensure smooth operations throughout service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Manager
Plato's Closet
Columbus
01.2023 - 01.2024
- Managed daily operations to ensure efficient store functionality.
- Trained and supervised team members in customer service best practices.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed inventory transactions using retail management systems effectively.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Implemented promotional strategies to boost sales during peak seasons.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained cleanliness and organization of the retail environment consistently.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Dance Teacher
Prodigy Dance Teacher
Columbus
08.2021 - 06.2022
- Developed engaging dance lesson plans for diverse student age groups.
- Provided constructive feedback to enhance students' technical skills.
- Organized and led dance recitals to showcase student progress.
- Maintained a safe and inclusive classroom environment for all students.
- Communicated regularly with parents about student performance and events.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Planned choreography for group performances and recitals.
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.
- Maintained effective working relationships with staff members, students and parents.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
High School Diploma -
Life Christian Academy
Columbus, GA05-2022
Skills
- Customer service
- Cash handling
- POS operation
- Menu knowledge
- Upselling techniques
- Inventory management
- Problem solving
- Effective communication
- Adaptability to change
- Time management
References
References available upon request.
Timeline
Server
B. Merrell's
09.2025 - Current
Manager
Plato's Closet
01.2023 - 01.2024
Dance Teacher
Prodigy Dance Teacher
08.2021 - 06.2022
High School Diploma -
Life Christian Academy