Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BROOKE MCCARD

BROOKE MCCARD

Austell

Summary

Empathetic and driven customer service professional with over 5 years of experience in high-volume, fast-paced environments. Proven ability to retain customers, resolve concerns with professionalism and urgency, and drive satisfaction in hospitality, healthcare, and finance settings. Excellent communicator skilled in active listening and product knowledge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress & Bartender

Longhorn Steakhouse
08.2021 - Current
  • Managed 5-8 tables daily, ensuring prompt, friendly service and guest satisfaction
  • Processed cash and credit card transactions, and balanced the cash drawer at the end of shifts
  • Prepared beverages and prepped premade drinks in a high-volume setting
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills

Waitress & Bartender

Longhorn Steakhouse
08.2021 - Current
  • Managed 5-8 tables daily, ensuring prompt, friendly service and guest satisfaction
  • Processed cash and credit card transactions, and balanced the cash drawer at the end of shifts
  • Prepared beverages and prepped premade drinks in a high-volume setting
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills

Loan Retention Specialist

Lending Point
08.2021 - 12.2022
  • Made high volume inbound and outbound calls to retain loan customers and prevent early termination.
  • Applied strategic communication to resolve billing issues and renegotiate terms based on client needs
  • Entered data into systems (salesforce) and modified loan details while complying with financial regulations
  • Demonstrated empathy and active listening to build trust and reduce churn
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

Loan Retention Specialist

Lending Point
08.2021 - 12.2022
  • Made high volume inbound and outbound calls to retain loan customers and prevent early termination.
  • Applied strategic communication to resolve billing issues and renegotiate terms based on client needs
  • Entered data into systems (salesforce) and modified loan details while complying with financial regulations
  • Demonstrated empathy and active listening to build trust and reduce churn
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

Medical Assistant

Sandy Springs Family Medicine and Urgent Care
02.2021 - 01.2022
  • Delivered patient -centered care including vitals, injections, and appointment scheduling.
  • Assisted with in-office procedures, ensuring patients were comfortable and informed
  • Utilized EHR system (e-Clinical Works) to maintain accurate records and streamline patient flow
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Sandy Springs Family Medicine and Urgent Care
02.2021 - 01.2022
  • Delivered patient -centered care including vitals, injections, and appointment scheduling.
  • Assisted with in-office procedures, ensuring patients were comfortable and informed
  • Utilized EHR system (e-Clinical Works) to maintain accurate records and streamline patient flow
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Waitress

Chili's Bar & Grill
05.2019 - 06.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Chili's Bar & Grill
05.2019 - 06.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Bachelor's Degree - General Studies

West Georgia Technical College
Douglasville, GA
05.2027

Medical Assisting Diploma - undefined

Altierus Career College
12.2021

High School Diploma - undefined

Pebblebrook High School
12.2017

Skills

  • Customer Retention & Conflict Resolution
  • Problem Solving & Cricital Thinking
  • Professional Integrity & Adaptability
  • Communication & Empathy
  • Organization & Time Management
  • Goal-Driven Approach
  • Medical Terminology
  • Familiar with CRM tools & EHR systems

Certification

  • Basic Life Support
  • OSHA 10-Hour General Industry Safety & Health

Timeline

Loan Retention Specialist

Lending Point
08.2021 - 12.2022

Loan Retention Specialist

Lending Point
08.2021 - 12.2022

Waitress & Bartender

Longhorn Steakhouse
08.2021 - Current

Waitress & Bartender

Longhorn Steakhouse
08.2021 - Current

Medical Assistant

Sandy Springs Family Medicine and Urgent Care
02.2021 - 01.2022

Medical Assistant

Sandy Springs Family Medicine and Urgent Care
02.2021 - 01.2022

Waitress

Chili's Bar & Grill
05.2019 - 06.2021

Waitress

Chili's Bar & Grill
05.2019 - 06.2021

Medical Assisting Diploma - undefined

Altierus Career College

High School Diploma - undefined

Pebblebrook High School

Bachelor's Degree - General Studies

West Georgia Technical College

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