Brooke McCorkle
Jonesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Moores Mill Dental
01.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Enhanced customer satisfaction with timely and empathetic communication throughout claim process.
- Improved claim processing efficiency by streamlining documentation review and verification processes.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of dental terminology and codes to better understand services and procedures.
Enrollment Specialist
Revco Solutions
11.2020 - 01.2023
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
- Troubleshot technical issues related to the online enrollment system, providing prompt resolutions for providers and internal stakeholders alike.
- Streamlined provider enrollment processes by implementing efficient data management systems.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
- Enhanced team productivity by conducting regular training sessions on industry standards and best practices.
- Consistently met or exceeded departmental performance targets through diligent management of individual workload and effective collaboration with team members.
- Maintained up-to-date knowledge on regulatory changes, ensuring compliance in all provider enrollments.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Established strong relationships with providers through clear communication and prompt assistance during the enrollment process.
Banking Customer Service Representative
Wells Fargo
08.2018 - 11.2020
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Social Work
University of Arizona
Tucson, AZ06-2026
High School Diploma -
East Burke High School
Connelly Springs, NC06-2014
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Attention to detail
- Customer service
- Insurance verification
- Verbal and written communication
- Scheduling
- Payment collection
Timeline
Patient Care Coordinator
Moores Mill Dental
01.2023 - Current
Enrollment Specialist
Revco Solutions
11.2020 - 01.2023
Banking Customer Service Representative
Wells Fargo
08.2018 - 11.2020
Bachelor of Science - Social Work
University of Arizona
High School Diploma -
East Burke High School
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