Ashley Muzik
Newnan
Summary
Detail-oriented professional with extensive experience in billing, project administration, and customer service. Skilled in documentation management and problem-solving, facilitating collaboration across teams to enhance efficiency and reduce cycle times.
Overview
9
9
years of professional experience
Work History
Billing & Verifications Specialist
Take Two Billing
Remote
01.2024 - Current
- Analyzed billing discrepancies to ensure accurate invoicing and timely resolutions.
- Collaborated with cross-functional teams to streamline billing processes and enhance efficiency.
- Documented in Collaborate MD and Monday to streamline tracking for billing and posting payments as well as document verifications of patients benefits in KIPU
- Confirmed and notated patients benefits at the time of admission and performed monthly reverifications to ensure benefits are still available.
- Implemented process improvements that reduced billing cycle times and enhanced operational accuracy.
Estimator
Foley Products
Newnan, GA
05.2023 - 12.2023
- Analyzed project specifications to prepare accurate cost estimates for construction projects.
- Collaborated with project managers to refine budget proposals and ensure alignment with client expectations.
- Reviewed blueprints and technical drawings to determine necessary materials and labor costs.
- Utilized estimating software to streamline the estimation process, improving overall efficiency.
- Communicated with suppliers to obtain quotes and negotiate pricing for materials required for projects.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Project Administator / Accounts Payable
Helix Group Inc
Fairburn, GA
04.2020 - 11.2022
- Coordinated project timelines and resource allocation to ensure timely completion of deliverables.
- Streamlined communication between cross-functional teams, enhancing collaboration and project efficiency.
- Developed and maintained comprehensive project documentation to support tracking and reporting requirements.
- Implemented process improvements that reduced administrative bottlenecks and increased team productivity.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Entered all invoices from suppliers, subcontractors, etc.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
Commercial Lins Insurance Agent
First Newnan Insurance
Newnan, GA
06.2019 - 03.2020
- Developed tailored insurance solutions to meet individual client needs.
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Conducted comprehensive risk assessments, identifying potential coverage gaps for clients.
- Collaborated with underwriters to secure competitive policy terms and pricing.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Customer Service Representative /Customer Retention Specialist
Geico
Macon, GA
09.2017 - 03.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Educated clients on policy options, ensuring informed decision-making and optimal coverage choices.
- Processed claims accurately, streamlining workflows to reduce processing times and improve service delivery.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance in all customer interactions.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2014
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Proficient in Outlook, Excel, Word, Collaborate MD, Monday
Timeline
Billing & Verifications Specialist
Take Two Billing
01.2024 - Current
Estimator
Foley Products
05.2023 - 12.2023
Project Administator / Accounts Payable
Helix Group Inc
04.2020 - 11.2022
Commercial Lins Insurance Agent
First Newnan Insurance
06.2019 - 03.2020
Insurance Customer Service Representative /Customer Retention Specialist
Geico
09.2017 - 03.2019
High School Diploma -
Newnan High School