Brooke Sewell
La Grange
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Hybrid Management
Stay apt
Lagrange
07.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
Caregiver
Veterns associate
Tuskegee
01.2023 - Current
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Accompanied clients to social events such as movies or plays.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored health and well-being of clients and reported significant health changes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Organized oral medications for clients following dosage and schedule requirements.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Built strong and trusting rapport with clients and loved ones.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Followed safe lifting and transferring techniques to transport residents.
- Administered prescribed medications on a timely basis following care plan instructions.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Housekeeper
Great wolf lodge
La Grange
03.2018 - 07.2024
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Ensured that all health standards were met during cleaning operations.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Assisted in laundry services including washing, drying, and folding linens.
- Organized closets with hangers for guests' clothing items.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Sorted and counted linens and organized in storage areas.
- Inspected furniture for damage or stains in between guest stays.
- Scrubbed kitchen appliances, countertops and fixtures.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Returned rooms to occupant-ready status to satisfy future guests.
- Followed safety procedures when handling hazardous materials.
- Swept and damp-mopped private stairways and hallways.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Communicated with customers about requests for additional supplies or cleaning services.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Waxed and polished wood furnishings to restore faded appearance.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
Shift Leader
Great Wolf Lodge Resort
La Grange
10.2018 - 08.2023
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
- Managed daily workflow and scheduled staff for adequate coverage.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Scheduled staff shifts, considering peak times and individual availability.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted in the development and implementation of new operational procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored inventory levels and ordered supplies as needed.
Assistant Manager
Pizza Hut
La Grange
01.2014 - 09.2018
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
Skills
- Customer service
- Project management
- Time management
- Team collaboration
- Problem solving
- Client interaction
- Database maintenance
- Inventory management
- Conflict resolution
- Employee training
- Operational procedures
- Problem-solving
- Leadership
- Communication
- PPE compliance
- Basic math
- Team building
- Data management
- Teamwork and collaboration
- Good Telephone Etiquette
- Clerical support
Timeline
Hybrid Management
Stay apt
07.2024 - Current
Caregiver
Veterns associate
01.2023 - Current
Shift Leader
Great Wolf Lodge Resort
10.2018 - 08.2023
Housekeeper
Great wolf lodge
03.2018 - 07.2024
Assistant Manager
Pizza Hut
01.2014 - 09.2018