BROOKELYN DAFRAWI
Kennesaw,GA
Summary
Dynamic sales and marketing professional with a proven track record of developing and executing impactful strategies that drive growth. Recognized for fostering collaborative relationships and consistently delivering results while adapting to evolving market demands. Expertise in market analysis and client engagement enhances the ability to identify opportunities and implement solutions effectively. Valued for reliability and a proactive approach to dynamic problem-solving, contributing to overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aviation Operation Specialist
Army National Guard
Marietta, GA
01.2019 - Current
- Supervised daily aviation operations, emphasizing strict adherence to safety protocols and operational excellence.
- Oversaw scheduling and resource utilization for flight missions, streamlining logistics processes to support mission success.
- Guided junior personnel in mastering aviation protocols and safety procedures through structured mentorship and hands-on training.
- Reviewed and interpreted flight data to drive enhancements in operational efficiency and mission success.
- Engaged with various departments to strengthen communication channels and refine process efficiency.
Sales Consultant
Nally Lexus Smyrna
Smyrna, GA
01.2022 - 01.2025
- Analyzed market trends and implemented targeted sales initiatives, achieving consistent success in exceeding monthly targets.
- Fostered enduring client relationships, contributing to elevated levels of customer satisfaction and retention rates.
- Identified and interpreted market trends to optimize product development and support targeted marketing efforts.
- Engaged with cross-functional teams to identify and implement strategies for workflow streamlining and operational efficiency enhancement.
- Analyzed customer feedback and instituted practices that significantly improved satisfaction levels and reinforced brand loyalty.
Server
Longhorn Steakhouse
Kennesaw, GA
01.2020 - 01.2022
- Facilitated a welcoming atmosphere through proactive customer engagement and support in a fast-paced environment.
- Monitored and optimized order fulfillment processes to uphold accuracy and efficiency during peak request periods.
- Oversaw coordination with the kitchen team to uphold standards of timely and precise delivery of food and beverages.
- Guided new team members in mastering service standards and best practices, reinforcing a culture of collaboration.
- Analyzed customer needs and applied upselling methods to increase sales and foster customer loyalty.
- Managed customer interactions in demanding situations, ensuring guest satisfaction and promoting return visits.
Education
Business Administration -
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
Hiram High School
Hiram, GA05-2020
Skills
- Detail-oriented mindset
- Strong organization
- Client relationship building
- Customer service expertise
- Documentation accuracy
- Insurance verification
- Appointment scheduling
- Financial transactions
Certification
PCA Chemical Peel Certification
Barbicide Certification
Lucas-cide Certification
Timeline
Sales Consultant
Nally Lexus Smyrna
01.2022 - 01.2025
Server
Longhorn Steakhouse
01.2020 - 01.2022
Aviation Operation Specialist
Army National Guard
01.2019 - Current
Business Administration -
Kennesaw State University
High School Diploma -
Hiram High School