Brooklyn Shepherd
Athens
Summary
Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.
Overview
4
4
years of professional experience
Work History
Key Carrier
TJX Companies
196 Alps Rd. Athens GA
12.2024 - Current
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Engaged with customers to address inquiries and provide product information effectively.
- Supported inventory management by restocking shelves and organizing displays efficiently.
- Learned cash register operations, ensuring accurate transaction processing during peak hours.
- Participated in training sessions, gaining knowledge of store policies and procedures quickly.
- Contributed to visual merchandising efforts by arranging products according to company guidelines.
- Adapted to changing priorities and tasks within a fast-paced retail environment consistently.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Assistant Store Manager
Planet Smoothie
1791 Oconee Connector Set 520 Athens GA
01.2022 - 12.2024
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by tracking stock levels and replenishing products.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain store presentation standards and merchandising displays.
- Executed cash handling procedures, ensuring accurate transactions and register balance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
Education
Business Managment Degree - Business
Athens Technical College
Athens, GA07-2027
Bethlehem Christian Academy
Winder, GA05-2023
Skills
- Store operations
- Employee scheduling
- Store maintenance
- Delegation
- Customer service
- Workplace safety
- Cash handling
- Staff training and development
- Daily reporting
- Sales proficiency
- Product ordering
- Bank deposits
- Opening and closing coordination
Timeline
Key Carrier
TJX Companies
12.2024 - Current
Assistant Store Manager
Planet Smoothie
01.2022 - 12.2024
Business Managment Degree - Business
Athens Technical College
Bethlehem Christian Academy