BRYAN BARMORE
Conyers
Summary
Professional bringing proven history of customer service, supplying exceptional leadership and superior performance in account management and employee development. Accustomed to using adaptable nature and sound judgment in challenging situations.
Overview
17
17
years of professional experience
Work History
Customer Experience Manager
Gates Corporation
Lithonia
06.2021 - Current
- Manage customer accounts including placing or cancel orders, advising on product information, and tracking orders.
- Resolve product or shipping problems by clarifying the customer's complaint, figuring out the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting correction or adjustment.
- Utilize multi-tasking skills to manage varying call volumes and resolving emails.
- Led customer feedback initiatives to enhance service quality and satisfaction.
- Coordinated cross-functional meetings to address customer concerns and solutions.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Operations Manager
Bryant Safety and Security Solutions
Decatur
06.2019 - 06.2021
- Worked in fast-paced and high-risk environments while keeping exceptional standards of excellence for security programs, strategies, and plans.
- Trained over thirty new security officers in on-the-job training.
- Recorded incident reports with detailed accounts of occurrences.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Escalation Team Supervisor
Alorica
Houston
10.2017 - 05.2019
- Answer supervisor calls from upset customers identify customer's needs, clarify information, research every issue, and supply solutions and/or alternatives.
- Documented coaching and development sessions, including corrective actions and performance improvement plans to help staff meet key performance indicators.
Assistant Store manager
Underground by Journeys
Houston
02.2014 - 10.2017
- Managed the onboarding of new employees, including training, conducting orientations, and the opportunities for growth within the company.
- Conducted inventory audits to maintain accurate stock levels.
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Asset Protection Specialist
H&M
Dearborn
04.2008 - 04.2015
- Demonstrated industry-standard interrogation skills, conducted interviews, and collected evidence and documentation for internal investigations.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
Education
Associate of Arts - Business Administration and Management
Washtenaw Community College
Ann Arbor, MISkills
- Natural leader
- Excellent communication skills
- Highly adaptable
- Relationship building
- Active listener
- Problem solving
- Customer relationship management
- Training and mentoring
Timeline
Customer Experience Manager
Gates Corporation
06.2021 - Current
Operations Manager
Bryant Safety and Security Solutions
06.2019 - 06.2021
Escalation Team Supervisor
Alorica
10.2017 - 05.2019
Assistant Store manager
Underground by Journeys
02.2014 - 10.2017
Asset Protection Specialist
H&M
04.2008 - 04.2015
Associate of Arts - Business Administration and Management
Washtenaw Community College