BRYAN COSTIN
Suwanee
Summary
Detail-oriented professional specializing in data entry, quality assurance, and operations, with a proven track record in contract management, data validation, and project coordination. Achieved 100% data accuracy while enhancing operational efficiency and supporting critical business processes in dynamic environments. Proficient in Google Sheets and Microsoft Excel, with a strong foundation in records management, quality auditing, and process improvement. Recognized for exceptional organization and dependability, consistently meeting deadlines without compromising quality, while demonstrating strong mathematical and analytical skills and a commitment to continuous learning.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist & Quality Assurance Specialist
Litix
11.2025 - 06.2026
- Managed high-volume contract data by analyzing, extracting, and organizing information into structured Google Sheets and tracking systems.
- Created and maintained spreadsheets, dashboards, and reporting tools to support business operations, project visibility, and workflow management.
- Performed detailed data entry, validation, and quality assurance reviews to maintain 100% data accuracy across contracts and internal records.
- Identified, investigated, and corrected data discrepancies, improving reporting reliability and overall data integrity.
- Supported project management initiatives by tracking milestones, deliverables, workflow status, and operational priorities.
- Generated reports and maintained documentation for leadership, supporting informed business decisions and operational planning.
- Standardized data-entry procedures and documentation practices, improving consistency and efficiency across multiple projects.
- Collaborated with cross-functional teams to streamline workflows, improve productivity, and support organizational goals.
- Managed confidential business information while maintaining accuracy, professionalism, and compliance with company standards.
- Assisted with process improvement initiatives that enhanced operational efficiency and reduced processing errors.
Quality Assurance & Customer Support Analyst
Health Plus Trans
07.2023 - 09.2025
- Managed a high-volume inbound and outbound call environment, assisting claimants, clients, and medical providers with appointment scheduling, documentation updates, and case coordination.
- Scheduled medical appointments in compliance with company procedures and HIPAA privacy standards, ensuring timely and accurate communication.
- Resolved escalated client and claimant issues while maintaining a 95% satisfaction rating and reducing repeat inquiries.
- Conducted quality assurance audits to verify data accuracy in claimant files and appointment records, identifying and correcting discrepancies.
- Developed workflow improvements that enhanced scheduling efficiency and reduced appointment errors.
- Trained new employees on call handling procedures, data entry accuracy, documentation standards, and quality assurance practices.
- Collaborated with compliance, provider relations, and IT departments to improve service quality and recordkeeping efficiency.
- Maintained accurate records and documentation while ensuring adherence to company policies and regulatory requirements.
Millwork Specialist
The Home Depot
02.2019 - 05.2019
- Orchestrated project material deliveries to guarantee punctual fulfillment matching customer specifications.
- Directed invoicing processes, order tracking, and record-keeping to bolster operational transparency and accountability.
- Supported warehouse and logistics functions while maintaining inventory accuracy and compliance with safety procedures.
- Collaborated with cross-functional teams to improve scheduling and reduce material delivery delays.
- Provided customer service and product support, ensuring customers received accurate information and project updates.
- Designed customized millwork solutions to meet customer specifications and project requirements.
- Collaborated with cross-functional teams to enhance workflow efficiency and reduce processing times.
Operations Specialist
United States Navy
08.2012 - 06.2017
- Managed data collection, reporting, and documentation supporting mission-critical operational and logistical activities.
- Maintained records accuracy and ensured compliance with Department of Defense standards while handling sensitive information.
- Conducted audits, reconciliations, and database reviews to maintain data integrity across personnel, training, and equipment records.
- Coordinated administrative support for programs, meetings, and training events, ensuring timely documentation and communication.
- Trained junior personnel on data management procedures, document control, and information security requirements.
- Contributed to process improvement initiatives that enhanced reporting accuracy and operational efficiency.
- Led cross-functional teams to streamline operational workflows and enhance efficiency.
Education
Bachelor of Business Administration - Computer Science
DeVry University
Decatur, GA09-2021
High School Diploma -
Menchville High School
Newport News, VA06-2010
Skills
- Quality Assurance & Quality Control
- Data Validation & Auditing
- Database Maintenance
- Administrative Operations
- Workflow Optimization
- Customer Service & Client Support
- Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Teams
- Google Workspace: Google Sheets, Google Docs, Google Drive
- Administrative & Data Tools: Data Entry Systems, Database Management, Reporting Tools, Documentation Control, Records Management
- Accuracy and attention to detail
- Data collection & Data processing
- Spreadsheet management
Timeline
Data Entry Specialist & Quality Assurance Specialist
Litix
11.2025 - 06.2026
Quality Assurance & Customer Support Analyst
Health Plus Trans
07.2023 - 09.2025
Millwork Specialist
The Home Depot
02.2019 - 05.2019
Operations Specialist
United States Navy
08.2012 - 06.2017
Bachelor of Business Administration - Computer Science
DeVry University
High School Diploma -
Menchville High School