BRYAN CUMMINGS
Atlanta
Summary
Dynamic IT professional with extensive experience at Cogent Technology Resource, excelling in software and hardware troubleshooting. Proven ability to enhance system performance and resolve complex technical issues. Skilled in desktop repair and user training, demonstrating strong problem-solving and communication skills to deliver exceptional support and maintain operational efficiency.
Overview
8
8
years of professional experience
Work History
PC Technician
Cogent Technology Resource
Tucker
05.2024 - 05.2025
- Maintained an inventory of all installed software versions across the organization's network.
- Conducted training sessions for users on how to use newly installed software applications.
- Configured user accounts in accordance with company policies and procedures.
- Assessed customer needs to determine best solutions for computer problems.
- Monitored network performance to ensure optimal efficiency of computer systems.
- Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
- Identified potential hardware and software conflicts and implemented corrective action plans accordingly.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Deployed new applications according to established guidelines.
- Replaced defective components such as circuit boards, power supplies and cooling fans on PCs.
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Upgraded operating systems on workstations in line with corporate standards.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
- Monitored, tracked, and documented service support activity to assist future problem resolution.
- Performed computer system, software and peripheral installation, maintenance, troubleshooting, and repair to achieve nonstop availability.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Responded to or escalated tickets based on severity and internal policies governing responses.
Low Voltage Technician/ IT Help Desk
Independent contractor
Augusta
08.2020 - 05.2024
- Conducted site surveys to determine customer requirements.
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Inspected equipment for signs of wear or damage before performing maintenance services.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Resolved complex technical issues with minimal supervision from senior technicians.
- Maintained accurate records of all maintenance activities performed at each job site.
- Provided technical support to customers regarding their low voltage systems.
- Developed test plans and documented results prior to system installation or repair work.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Configured network switches, routers and wireless access points.
- Assisted in training junior technicians on proper methods for installing low voltage equipment.
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Property Management Team Intern
US Department of Energy
Aiken
05.2017 - 07.2020
- Prepared reports summarizing project progress and results for management review.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted site in managing DOE property valued at more than 2.1 billion dollars.
- Actively participated in various SRS contractor's inventory management processes.
- Met with contractor management staff and participated in performance reviews.
- Attended staff meetings and performed site walk downs of contractor Government Furnished Personal Property.
- Audited contractor inventory procedures and daily sustainment operations processes.
Education
Google IT Support Professional Certificate - Information Technology
Google
01.2024
Bachelors or Arts - Political Science, Criminal Justice
Bellarmine University
Louisville, KY05.2020
Skills
- Software troubleshooting
- Hardware troubleshooting
- Repair work
- Printer troubleshooting
- Peripheral setup
- Hardware installation
- Systems repair
- Desktop/Laptop repair
- Software updates
- Hardware upgrades
Timeline
PC Technician
Cogent Technology Resource
05.2024 - 05.2025
Low Voltage Technician/ IT Help Desk
Independent contractor
08.2020 - 05.2024
Property Management Team Intern
US Department of Energy
05.2017 - 07.2020
Google IT Support Professional Certificate - Information Technology
Google
Bachelors or Arts - Political Science, Criminal Justice
Bellarmine University
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