Bryanna McCullough
Augusta
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Foundever
Augusta
10.2023 - Current
- Performed follow-up procedures after customer service interaction was completed.
- Resolved customer complaints via phone, email, mail, or social media.
- Followed up on customer inquiries not immediately resolved.
- Worked closely with other departments to ensure quality customer service delivery.
- Adhered to all company guidelines when interacting with customers.
- Managed incoming calls from customers in a professional manner.
- Maintained records of customer interactions and transactions.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
Unit Clerk
Wellstar Hospital
Augusta
03.2020 - 05.2023
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Maintained confidentiality of all patient information.
- Reviewed medical records for completeness prior to release or transfer of files.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
Claims Support Specialist
Teleperformance USA
Augusta
09.2018 - 02.2020
- Generated reports on claim trends, cost analysis, productivity metrics. as needed.
- Compiled statistical information for use in preparing reports that analyze trends in claims processing.
- Monitored incoming mail for timely receipt of new claim forms and supporting documentation.
- Reviewed and processed incoming claims for accuracy, completeness, and compliance with applicable regulations.
- Investigated and resolved discrepancies related to claim payments or denials.
Customer Service Representative
Kelly Connect
Augusta
06.2017 - 07.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Certified Medical Assistant - Nursing
Miller-Motte Technical College
Augusta, GA03-2026
Skills
- Patient care
- Clinical documentation
- Medical terminology
- Customer service
- Attention to detail
- Problem solving
- Patient advocacy
- Time management
- Call center experience
- Inbound and outbound calling
- Typing speed
- Typing proficiency
- High-energy attitude
- Data entry
- Payment collection
- Data collection
Timeline
Customer Service Advocate
Foundever
10.2023 - Current
Unit Clerk
Wellstar Hospital
03.2020 - 05.2023
Claims Support Specialist
Teleperformance USA
09.2018 - 02.2020
Customer Service Representative
Kelly Connect
06.2017 - 07.2018
Certified Medical Assistant - Nursing
Miller-Motte Technical College