Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryant Keith Williams

Austell

Summary

With over 10 years of customer service experience, my career has focused on working closely with customers and developing exceptional interaction skills. I have a strong work ethic, ensuring efficient and prompt completion of tasks. As an employee, you can expect a dedicated and hardworking individual who will drive your company towards excellence and success. Alongside 6 years of troubleshooting and repair experience, I possess advanced technical knowledge as a Field Technician. I am diligent, dependable, and service-driven, with a proven track record of prioritizing safety and delivering excellent follow-through. Additionally, my expertise in consulting blueprints and schematics enables accurate assessment of repair needs. As a logistics professional prepared for this role, I bring substantial expertise in freight coordination and safety compliance. I am known for fostering a collaborative environment and consistently achieving operational goals. Employers value my strong skills in communication and strategic planning, as well as my reliability in adapting to changing needs. I am experienced in managing freight logistics and ensuring operational efficiency. Utilizing strong organizational skills, I coordinate train schedules and compliance with safety regulations. My track record demonstrates effective teamwork and problem-solving in dynamic environments. With a strong background in freight operations, logistics coordination, and safety protocol adherence, I am skilled in managing complex schedules, ensuring timely deliveries, and maintaining equipment integrity. I am focused on team collaboration and achieving results, with the ability to adapt to changing needs. Known for reliability, effective communication, and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Freight Conductor

CSX Transportation, Inc.
06.2023 - Current
  • Facilitated cross-functional collaboration between various departments for coordinated shipment handling.
  • Developed strong working relationships with team members, fostering a supportive work environment that contributed to increased morale and productivity.
  • Streamlined communication between train crews and dispatchers, resulting in more efficient operations.
  • Maintained accurate records of all cargo transported to ensure timely delivery and customer satisfaction.
  • Contributed to an increase in profitability through careful monitoring of fuel consumption levels.
  • Ensured compliance with federal regulations by staying up-to-date on industry changes and implementing necessary adjustments.
  • Coordinated training programs for new hires, ensuring they were well-prepared for their roles as Freight Conductors.
  • Improved on-time delivery rates by efficiently coordinating train schedules and cargo loading.
  • Managed crew assignments for optimal performance and increased overall productivity.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
  • Assisted in resolving conflicts between team members when necessary, promoting a harmonious work environment conducive to achieving goals effectively.
  • Played a crucial role in maintaining an accident-free workplace by strictly adhering to safety guidelines and reporting potential hazards.
  • Identified potential risks during daily operations, taking proactive measures to mitigate hazards and maintain safety standards.
  • Regularly reviewed performance metrics, making data-driven decisions that contributed to continuous improvement initiatives within the department.
  • Established clear communication channels among crew members during high-stress situations which ensured smooth operations.

Wire Technician

AT&T
12.2022 - 06.2023
  • Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
  • Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
  • Increased efficiency by regularly inspecting and updating wire system blueprints as needed.
  • Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
  • Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
  • Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.

Field Service Technician III

Charter Spectrum
12.2017 - 02.2022
  • Charter Spectrum- troubleshoot and rectify any service issues that arrives in a customers home that deals with cable tv internet and telephone
  • Delivered outstanding customer service on field visits to meet corporate guidelines
  • Operated hand tools and power equipment according to corporate safety procedures
  • Minimized customer callbacks and equipment failure by reviewing job upon completion
  • Observed field safety protocols to prevent injuries and accidents
  • Mentored and trained new employees on processes, flow and safety procedures
  • Trained customers on equipment after installation
  • Diagnosed and repaired mechanical issues according to industry standards

Warehouse Technician

Crossroads Staffing Group
06.2016 - 12.2017
  • Pack, sort, and ship items to different stores in the home depot company
  • Organize items in the warehouse and pack trucks for shipping

Assistant Store Manager

Conscious Creations
02.2010 - 12.2015
  • SC make sure the store is running properly
  • Order and receive inventory, make cash deposits and create potential growth in company
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coached and developed store associates through formal and informal interactions
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

Messenger/Guard

Garda Cash Logistics
10.2008 - 11.2009
  • Cayce-West Columbia, SC transport Cash and valuables from retail stores and banks to banks
  • Driving none stop from ten to fourteen hours daily
  • Record all stops and movements
  • Count cash by hand
  • Collected signatures, accepted payments and picked up new deliveries
  • Relayed important information to recipients and provided shipping documentation along with packages
  • Secured loads in or on vehicle with care, applying expertise in safety management, security planning and hazardous materials handling
  • Adhered to tight schedule for completing deliveries and [Type] retrievals

Field Service Specialist

Dish Network Corp
03.2007 - 08.2008
  • Dish Network - Columbia, SC install satellite television
  • Satellite building, cable running and drop burial
  • Delivered outstanding customer service on field visits to meet corporate guidelines
  • Operated hand tools and power equipment according to corporate safety procedures
  • Minimized customer callbacks and equipment failure by reviewing job upon completion
  • Observed field safety protocols to prevent injuries and accidents
  • Trained customers on equipment after installation
  • Communicated with vendors, upper management and peers
  • Diagnosed and repaired mechanical issues according to industry standards

Cable Contractor

Haltec
05.2006 - 03.2007
  • Cable Installation: Haltec - Columbia, sc installation of cable television
  • Wallfishing installation of cat 5 and cat 6 cable
  • Installation of landline telephone and internet connection
  • Set up internet services, placed routers and configured WiFi access
  • Repaired and adjusted system components, including removing and replacing defective parts
  • Installed, set up and repaired devices and system components
  • Laid out cabling plans and ran through buildings to desired locations
  • Read and interpreted technical documentation in order to accurately configure equipment
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

Sales Associate

Game Stop
06.2005 - 05.2006
  • Cashout customers, inform customers of game systems and the way they work, count inventory and organize store
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application
  • Built and maintained relationships with peers and upper management to drive team success
  • Answered incoming telephone calls to provide store, products and services information
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted teammates with sales-processing tasks to meet daily sales goals

Education

Some College (No Degree) - Criminal Justice/ Court Concentrated

Benedict College
Columbia, SC

Associate of Arts - Criminal Justice

Midlands Technical College
Columbia, SC
01.2012

High School Diploma -

Richland Northeast High School
Columbia, SC
05.2005

Skills

  • Basic sign language
  • Customer service
  • Fast learner
  • Leadership
  • Typing
  • Electric pallet jack
  • Training
  • Cat 5 cable installation
  • Advanced security skills
  • Valid driver's license
  • Management
  • Firearms qualification
  • Inventory ordering
  • Troubleshooting
  • Repair
  • Work order management
  • Record keeping
  • Quality assurance controls
  • Training and mentoring
  • Heavy lifting
  • Power tools
  • Worksite preparation
  • Troubleshooting and diagnostics
  • Following safety practices
  • Component repairs

Timeline

Freight Conductor

CSX Transportation, Inc.
06.2023 - Current

Wire Technician

AT&T
12.2022 - 06.2023

Field Service Technician III

Charter Spectrum
12.2017 - 02.2022

Warehouse Technician

Crossroads Staffing Group
06.2016 - 12.2017

Assistant Store Manager

Conscious Creations
02.2010 - 12.2015

Messenger/Guard

Garda Cash Logistics
10.2008 - 11.2009

Field Service Specialist

Dish Network Corp
03.2007 - 08.2008

Cable Contractor

Haltec
05.2006 - 03.2007

Sales Associate

Game Stop
06.2005 - 05.2006

Some College (No Degree) - Criminal Justice/ Court Concentrated

Benedict College

Associate of Arts - Criminal Justice

Midlands Technical College

High School Diploma -

Richland Northeast High School
Bryant Keith Williams