Bryce Bowling
Cumming
Summary
Dynamic Regional Support Engineer with a proven track record at United Imaging North America, excelling in technical troubleshooting and customer education. Enhanced customer satisfaction through prompt issue resolution and effective collaboration. Skilled in hardware support and committed to quality assurance, driving system-wide improvements and fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Regional Support Engineeer
United Imaging North America
11.2019 - 09.2025
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Product Support Specialist
Eyon Technolgies
2015 - 2019
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
CT National Support Specialist
Philips Healthcare
2004 - 2015
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Senior Field Service Engineer
Philips Healthcare
1995 - 2004
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
Education
Associate of Science - Electronic Engineering
Hinds Community College
Raymond, MS01-1992
Skills
- Remote support
- Troubleshooting skills
- Hardware and software installation
- Technical support
- Technical analysis
- Customer education
- Hardware support
- Hardware troubleshooting
- Quality assurance
- Troubleshooting and Diagnostics
- Problem-solving
- Support services
- Technical troubleshooting
- Issue and resolution tracking
- Technical documents comprehension
Timeline
Regional Support Engineeer
United Imaging North America
11.2019 - 09.2025
Product Support Specialist
Eyon Technolgies
2015 - 2019
CT National Support Specialist
Philips Healthcare
2004 - 2015
Senior Field Service Engineer
Philips Healthcare
1995 - 2004
Associate of Science - Electronic Engineering
Hinds Community College
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