Bryonna Williams
Stone Mountain
Summary
Accomplished team leader specializing in operational efficiency and safety within retail environments. Proven track record of achieving safety and productivity goals through strategic task delegation and comprehensive training. Expertise in enhancing customer satisfaction and team morale through effective communication and coaching. Strong skills in operational strategy, team leadership, and conflict resolution, fostering collaboration and implementing innovative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
Norcross
04.2024 - Current
- Lead and supervise a team of 12- 15 associates in daily backroom and freight operations while ensuring productivity, efficiency, and safety standards are met.
- Coordinate and oversee truck unloading, freight receiving and inventory scanning to ensure accurate shipment processing and on- time completion.
- Delegate tasks strategically to maintain workflow efficiency and support overall store operations and sales goals
- Ensure timely stocking and staging freight to properly prepare overnight teams for efficient shift execution
- Maintain organized, clean, and safety- compliant backroom and receiving areas to support operational excellence.
- Monitor high-demand inventory such as water and essential products to ensure product availability for customers.
- Train and coach associates on operational procedures, safety guidelines, equipment usage, and store processes to improve team versatility and performance.
- Conduct regular team meetings, performance follow-ups, and corrective coaching to maintain accountability and morale.
- Achieved certification in warehouse equipment operation, enabling effective handling of freight and improving team productivity.
- Process damaged merchandise claims and documentation to reduce shrink, company loss and maintain inventory accuracy.
- Assist with hiring efforts by reviewing applications and supporting staffing needs to maintain adequate team coverage.
- Collaborate with management and cross- functional store teams to improve operational flow and customer satisfaction.
- Support merchandising, product placement and price changes strategies to help increase sales opportunities and improve store presentation.
- Prioritize customer service and safety by ensuring associates follow company policies and maintain a safe work environment.
- Created labels, paperwork, and inventory documentation to facilitate receiving and stocking operations.
- Foster a respectful, fair, and team-oriented work environment that promotes strong morale and productivity.
Shift Coordinator (Forklift Operator)
UPS Mail Innovations
06.2021 - 03.2024
- Led daily operations for teams of up to 33 in sorting quality control and loading.
- Delivered daily reports to management and clients aligning operations with customer delivery schedules communicated in real-time with stakeholders to resolve issues and maintain productivity.
- Trained new hires in safety, equipment and process workflows.
- Software & Tools: Warehouse Management Systems (WMS), Radio Frequency (RF) Scanners, Excel, Word, Synapse, Budget Report Tools.
Hair Stylist
The Weave Shop
02.2022 - 09.2023
- Provided personalized service and built loyal customer relationships through expert braiding and hospitality.
- Created a welcoming, professional atmosphere that encouraged customer satisfaction and repeat visits.
- Managed client bookings, inventory, and social media marketing to streamline operations.
Shift Lead
Chick-Fil-A
03.2019 - 10.2022
- Led kitchen staff in managing inventory and ensuring food safety compliance.
- Delivered fast, high-quality service in a high-volume customer-facing environment.
- Promoted from food prep to shift lead due to strong work ethic and effective team communication.
Education
High School Diploma -
McNair High School
05-2022
Skills
- Inventory management
- Customer service
- Warehouse operations
- WMS systems
- OSHA compliance
- Safety compliance
- Multitasking
- Operational Oversight
- Budget management
- Performance monitoring
- Staff training
- Training development
- Customer service
- Retail experience
- Team leadership
- Cross-functional team leadership
- Task delegation
- Performance coaching
- Staff management
- Staff development
- Performance evaluations
- Conflict resolution
- Problem-solving
- Time management
- Multitasking
- Adaptability
- Motivation techniques
- Effective communication
- Communication
- Active listening
- Workload management
- Document and reporting
- Coaching employees
- Communication
- Active listening
- Supply chain management
- Problem-solving
- Multitasking
- Conflict resolution
- Problem resolution
- Training development
- Staff management
- Documentation and reporting
Certification
- Forklift Certified
- OSHA Safety Regulations
- CTPAT & Dock OPS Training
- Leadership & Control
- Safety Training
References
Available upon request.
Exceptional Communication Skills
Skilled in delivering clear, professional and adaptive communication across teams and customer interactions. Effectively lead and motivate team members by setting expectations, providing constructive feedback, and fostering a collaborative environment. Proven ability to de-escalate customer concerns with empathy and efficiency, ensuring satisfaction while maintaining company standards. Strong interpersonal skills have consistently contributed to team cohesion, customer loyalty, and smooth overnight operations.
Timeline
Team Leader Manager
Walmart
04.2024 - Current
Hair Stylist
The Weave Shop
02.2022 - 09.2023
Shift Coordinator (Forklift Operator)
UPS Mail Innovations
06.2021 - 03.2024
Shift Lead
Chick-Fil-A
03.2019 - 10.2022
High School Diploma -
McNair High School