Buddy Otvos
Eatonton
Summary
Dynamic operations manager with a proven track record at Jocassee Lake Tours, enhancing customer satisfaction and streamlining processes. Skilled in conflict resolution and teamwork, I excel in promoting good sportsmanship and ensuring compliance with safety regulations. My sharp-eyed attention to detail and effective communication foster a positive environment for both staff and customers.
Overview
15
15
years of professional experience
Work History
FITASC Referee
Self-Employed
09.2023 - 11.2025
- Explained and taught regulations and rules to players and coaches.
- Communicated with supervisors, players, and other maintenance.
- Inspected equipment for compliance with safety and event regulations.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
- Kept track of time and scores during games
- Navigated difficult situations using effective communication and explanation of game rules.
- Promoted good sportsmanship among players.
Operations Manager
Jocassee Lake Tours And Shuttle Service
05.2020 - 09.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Developed and maintained relationships with customers.
- Hauled pontoon's in a safe and timely manner.
- Prepping pontoon's before customers arriving.
- Hauling customers to and from pontoon's at designated times.
- Preparing and delivering kayaks to appropriate area.
Manager
Zips Car Wash
02.2015 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager/Technician
Oreck Of Asheville
09.2012 - 01.2015
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Inspected, evaluated and calibrated electrical and mechanical product and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Assistant Manager
Gorilla Car Wash
10.2010 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Olympic Heights High School
Boca Raton, FLSkills
- Sharp-eyed
- Reasoning
- Awareness to reactions
- Unbiased judgment
- Good eyesight
- Endurance
- Conflict resolution
- Teamwork and cooperation
- Good sportsmanship
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved successful site opening by completing maintenance and operation checks with accuracy and efficiency.
Languages
English
Full Professional
Timeline
FITASC Referee
Self-Employed
09.2023 - 11.2025
Operations Manager
Jocassee Lake Tours And Shuttle Service
05.2020 - 09.2023
Manager
Zips Car Wash
02.2015 - 12.2019
Assistant Manager/Technician
Oreck Of Asheville
09.2012 - 01.2015
Assistant Manager
Gorilla Car Wash
10.2010 - 07.2012
High School Diploma -
Olympic Heights High School