Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bura Mobanga Kenja

Sandy springs,MI

Summary

Dedicated and customer-oriented Uber driver with two years of professional driving experience. Demonstrated ability to provide safe and reliable transportation services, ensuring a pleasant and comfortable experience for passengers. Seeking to leverage driving skills and excellent knowledge of local routes to continue delivering exceptional service as an Uber driver. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Uber Driver

Uber
03.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Delivered goods and products to customer on time and in excellent condition
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
  • Drove safely in various weather and road conditions to avoid accidents

Customer Service Representative

WellsFargo Bank
02.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increase sales by 10%
  • Managed over 60 customer calls per day.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
Hooksett, NH
08.2025

High School Diploma -

Government High School
Kumba Cameroon
08.2012

Skills

  • Safe and defensive driving techniques
  • Excellent knowledge of local roads and traffic patterns
  • Strong communication and customer service skills
  • Proficient in GPS and navigation systems
  • Ability to adapt to changing traffic conditions
  • Cash handling and electronic payment processing
  • Time management and punctuality
  • Basic vehicle maintenance and troubleshooting

Additional Information

  • Demonstrated excellent communication and interpersonal skills, creating a positive and friendly atmosphere for passengers. Handled cash and electronic payments accurately and efficiently, ensuring seamless transactions at the end of each trip. Handled various customer concerns and inquiries with professionalism and empathy, resolving issues promptly. Maintained a clean and well-maintained vehicle, regularly performing basic maintenance and inspections. Utilized GPS and navigation tools efficiently to find the most efficient routes and avoid traffic congestion. Ensured the safety of passengers and their belongings by adhering to all traffic laws and safe driving practices.

Timeline

Customer Service Representative

WellsFargo Bank
02.2022 - 02.2023

Uber Driver

Uber
03.2021 - Current

Bachelor of Science - Information Technology

Southern New Hampshire University

High School Diploma -

Government High School

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Bura Mobanga Kenja