Burak Ozbarlas
Atlanta,GA
Summary
Dynamic sales professional with over 20 years in Tile business and a proven track record at Daltile Sales Service Center; Axess Barlas Inv., LLC, and A&A Global Supply enhancing customer satisfaction and fostering robust client relationships. Expert in strategic planning and product development, achieving a sales growth of 35% per year. Skilled in problem-solving and project management, adept at driving business growth initiatives and managing key accounts.
Overview
22
22
years of professional experience
Work History
CSR
Daltile Sales Service Center
Kennesaw, GA
08.2023 - Current
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Eagerly assisted wherever needed as a young SSC.
Managing Director
Axess Barlas Inv., LLC
Atlanta, GA
06.2011 - 05.2023
- Oversaw sales operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Managed sales growth of 35% per year on average
- Designed and Launched full product lines to Tile Manufacturers, National Flooring DIY Chains, and Independent Tile and Stone Boutiques.
- Sold over 10M in high-end tile stone products to custom home builders, designers, architects and home owners.
Managing Director
A&A Global Supply
Atlanta, GA
01.2003 - 06.2011
- Implemented business strategies, increasing revenue and effectively targeting markets for new tile and stone business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Designed and launched product lines that became envy of industry.. Many tile distributors often imitated products and marketing approaches introduced.
Education
MBA - International Business
Georgia State University
Atlanta, GA05.2000
BBA - Business Administration And Management
Robert College / Bosphorus University
Istanbul01-1994
Skills
- Product development
- Sales guidance based on real understanding of needs and expectations
- Inventory Tracking and Management
- Product development and launch
- Goal Management
- Business Growth Initiatives
- Account Management
- Strategic Planning
- Problem-Solving Skills
Timeline
CSR
Daltile Sales Service Center
08.2023 - Current
Managing Director
Axess Barlas Inv., LLC
06.2011 - 05.2023
Managing Director
A&A Global Supply
01.2003 - 06.2011
MBA - International Business
Georgia State University
BBA - Business Administration And Management
Robert College / Bosphorus University