Burak Ozbarlas
Atlanta,GA
Summary
Dynamic sales professional with over 20 years in Tile business and a proven track record at Daltile Sales Service Center; Axess Barlas Inv., LLC, and A&A Global Supply enhancing customer satisfaction and fostering robust client relationships. Expert in strategic planning and product development, achieving a sales growth of 35% per year. Skilled in problem-solving and project management, adept at driving business growth initiatives and managing key accounts.
Overview
22
22
years of professional experience
Work History
CSR
Daltile Sales Service Center
08.2023 - Current
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Eagerly assisted wherever needed as a young SSC.
Managing Director
Axess Barlas Inv., LLC
06.2011 - 05.2023
- Oversaw sales operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Managed sales growth of 35% per year on average
- Designed and Launched full product lines to Tile Manufacturers, National Flooring DIY Chains, and Independent Tile and Stone Boutiques.
- Sold over 10M in high-end tile stone products to custom home builders, designers, architects and home owners.
Managing Director
A&A Global Supply
01.2003 - 06.2011
- Implemented business strategies, increasing revenue and effectively targeting markets for new tile and stone business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Designed and launched product lines that became envy of industry.. Many tile distributors often imitated products and marketing approaches introduced.
Education
MBA - International Business
Georgia State University
Atlanta, GA05.2000
BBA - Business Administration And Management
Robert College / Bosphorus University
Istanbul01-1994
Skills
- Product development
- Sales guidance based on real understanding of needs and expectations
- Inventory Tracking and Management
- Product development and launch
- Goal Management
- Business Growth Initiatives
- Account Management
- Strategic Planning
- Problem-Solving Skills
Timeline
CSR
Daltile Sales Service Center
08.2023 - Current
Managing Director
Axess Barlas Inv., LLC
06.2011 - 05.2023
Managing Director
A&A Global Supply
01.2003 - 06.2011
MBA - International Business
Georgia State University
BBA - Business Administration And Management
Robert College / Bosphorus University
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