Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
17
17
years of professional experience
Work History
Call Center Representative
URBN
Augusta
10.2022 - 02.2025
Consulted with customers to resolve account and billing issues.
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Maintained records of customer interactions, transactions, comments and complaints.
Updated system with order specifics and customer details, preferences, and billing information.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Offered resolutions to de-escalate calls and solve customer issues.
Maintained high levels of professionalism while interacting with customers via phone or email.
Outside Sales Representative
Southern Siding & Window Company
Augusta
05.2017 - 10.2022
Attended industry trade shows to promote company products and services.
Developed dynamic sales presentations to build urgency with prospects.
Identified new business opportunities by analyzing market trends and competitor activities.
Greeted and assisted customers to foster positive experiences.
Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
Researched potential clients, identified decision makers and developed relationships with them.
Conducted presentations and product demonstrations to potential clients.
Demonstrated products to potential customers and answered questions to close sales.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Manager
Taco Bell
Augusta
01.2008 - 04.2017
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with industry regulations and company policies.
Coached, mentored and trained team members in order to improve their job performance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Created monthly reports for senior management summarizing operational performance metrics.