Marvin Murrah
Atlanta,GA
Summary
Experienced in consulting and effectively communicating complex telecom transitions for large/mid-market enterprise, government, and small business accounts throughout the entire sales process. Skilled in presales, implementation onboarding, and post-sales. Knowledgeable Implementation Manager with over 10+ years of professional implementation experience. Successfully led numerous deployments and fostered team collaboration. Reputation built on managing project timelines and adapting to changing requirements for desired outcomes. Strong focus on delivering high-quality results. Excels in strategic planning and problem-solving.
Overview
20
20
years of professional experience
Work History
Implementation Manager, Business Sales
T-Mobile
01.2020 - Current
- Engaged in Customer Presales meeting, defining project scope and business goal in collaboration with, internal Account Executives, Solution Engineers and varies level of stakeholders; Executive Senior Management, IT, HR Dept, and end users.
- Execute a well-developed implementation plan
- Managed multiple projects simultaneous with minimal supervision, demonstrating strong organizational skills and adaptability.
- Effectively communicated to Vendor partners on staging and kitting specification based on customer's business needs.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios. For example MDM resources and Management.
- Proactively managed and communicated changes in project scope by identifying potential crises, time management, and allocation of 3rd party resources which helped reduce travel expenses and man hours
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Introduce 'self-help' tools (Account Hub Portal, Inseego ,Command Centers, Geotab Fleet Interface and welcome videos, etc.) that enable program administrators to effectively manage the on-boarding process and end-user requirements
- POST-SALE – Managed deliverable to ensure the project was completed for transition to life support resources
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout the projects
- Documented successful Deployment: Dekalb Co Schools, MARTA (Metropolitan Area Rapid Transit Atlanta), Krispy Kreme Donuts INC., North Carolina State Troopers, Wilks Tires Battery Alabama, and National Civil Rights Museum
Implementation Manager
Sprint
01.2005 - Current
- Oversaw implementation projects for Fulton Co. Government based on organizational needs, regulatory state and local Government requirements where I was later recognized for helping to facilitate the RPA and a comprehensive deployment plan that helped Sprint secure the Government account.
- Led a diverse team of professionals successfully completing a complex project on time and within budget constraints. Introduction to TDC(Push to talk software and products,
- Streamlined an automated port process for Fulton Co for over 300 plus Devices by implementing a a QR Code/form and gathering critical porting information to reduces project timeline for scheduling ports. With these efforts we were able to support both onsite and virtual onboarding allowing the project to complete ahead of schedule. Saving both Fulton Co and Sprint man hours.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Education
Some College (No Degree) - Business Administration And Management
Calhoun Community College
AthensSome College (No Degree) - Business Administration And Management
The Art Institute of Atlanta
Atlanta, GASkills
- MS Excel, Word, Powerpoint, FrontPage and One Note
- Dial-Pad Interface and Features
- Geotab / Fleet Management
- Multi-line features
- MDM: IBM Maas 360, Scale Fusion, InTune, JAMF, Apple Business Essentials
- Windows NT
- Salesforce
- Project Management tool Guide CX
- Wireless Devices: Apple, Samsung, LG, Google, Moto
- Provisioning devices for 1st responders
- Vendor management/Quality assurance
Timeline
Implementation Manager, Business Sales
T-Mobile
01.2020 - Current
Implementation Manager
Sprint
01.2005 - Current
Some College (No Degree) - Business Administration And Management
Calhoun Community College
Some College (No Degree) - Business Administration And Management
The Art Institute of Atlanta
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