DeeDee Burton
Auburn,GA
Summary
Experienced Lodging/Operations manager under the 165th airlift wing for 6 years. Successfully handling incoming and outgoing communications, providing customer service recording and documenting communications coordinating with other departments, and providing training to team members. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining top-notch service in administering bargaining unit employees, scheduling, payroll budgets, and facility maintenance.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist/Elite Photographer
Cady Studios
09.2021 - Current
- Responding to customer inquiries and providing comprehensive details about cady studios.
- Maintained equipment inventory and set preparations increasing studios organization by 47%
- Prompted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly increasing customer satisfaction by 27%
- Received an average 85% customer satisfaction rating today 15% higher than company average
- Actively work to display courteous and empathetic attitude to customers, resulting in a net Promoter score over 40 and a 5 star rating
- Effectively trained new hires and handling new equipment/technology, contributing to companies satisfaction rate by 65%
Lodging/Operations Manager
165th Air Lift Wing
08.2015 - Current
- Fostered collaborative relationships across 15 different teams and groups with varied functions
- Prioritizing tasks and projects in situations with minimal guidance increasing productivity by 25%
- Addressing over 50 emails promptly and resolving customer issues effectively while maintaining professionalism
- Updated and alphabetized records for 200 + customers increasing organization by 45%
- Maximize productivity and management systems by establishing specific goals and managing operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems that boosted overall product consistency and reliability.
Front Desk Clerk
Whitfield Country Health Department
05.2021 - 07.2021
- Administered and completed vaccination documentation for over 65 customers daily
- Facilitated check in process for over 50 customers with scheduled vaccination appointments
- Coordinated and scheduled follow up appointments for the 2nd dose of Pfizer vaccinations.
Education
Bachelor of Arts -
Valdosta State University
Associates - Hospitality, Fitness and Management
Community College of The Air Force
Skills
- Operating System
- Task Management
- Leadership
- Microsoft EXCEL
- Empathetic Listener
- Web Analytics
- Product Knowledge
- Customer Retention
- Conflict Resolution
Timeline
Customer Service Specialist/Elite Photographer
Cady Studios
09.2021 - Current
Front Desk Clerk
Whitfield Country Health Department
05.2021 - 07.2021
Lodging/Operations Manager
165th Air Lift Wing
08.2015 - Current
Bachelor of Arts -
Valdosta State University
Associates - Hospitality, Fitness and Management
Community College of The Air Force
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