Cheryl Brown
Hampton
Summary
Seasoned professional with a unique blend of administrative expertise from roles in pediatric speech services and healthcare, coupled with a solid foundation in clinical mental health counseling. Demonstrates exceptional capacity to effectively communicate, organize, and manage diverse tasks, ensuring seamless coordination between clients, therapists, and stakeholders. With hands-on experience in both administrative and clinical settings, and uniquely positioned to understand and address the multifaceted needs of individuals seeking mental health support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Coordinator
Krystal Klear Speech Services
05.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Obtain prior authorizations and handle insurance-related tasks
- Manage therapist schedules and case load
- Implement and update policies and procedures
- Oversee payroll and handle provider credentialing with various insurance payors
- Created company website and intake documents
- Organized company events for parents and clients
- Supervised and coordinated staff activities
Certified Medical Assistant
WellStar Health System
04.2017 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Appointment Setter
Kelly Connect
01.2017 - 04.2017
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Associate
Kroger
09.2016 - 03.2017
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Administrative Assistant
Medtech College
07.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Party City
09.2013 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN05.2025
Bachelor of Science - Technical Management
DeVry University
Villa Park, IL08.2023
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Counseling techniques
- Family and patient education
- Behavioral Interventions
- Case Management
- Reflection of content
- Summarization
- Reflection of feeling
Certification
- CCMA - Certified Clinical Medical Assistant, NHA
Timeline
Office Coordinator
Krystal Klear Speech Services
05.2021 - Current
Certified Medical Assistant
WellStar Health System
04.2017 - 05.2021
Appointment Setter
Kelly Connect
01.2017 - 04.2017
Customer Associate
Kroger
09.2016 - 03.2017
Administrative Assistant
Medtech College
07.2016 - 01.2017
Customer Service Representative
Party City
09.2013 - 09.2015
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Technical Management
DeVry University
Similar Profiles
Aakash LokhandeAakash Lokhande
Operations Manager at Krystal Integrated Services LTDOperations Manager at Krystal Integrated Services LTD
Karla MontesinosKarla Montesinos
Sales Executive/Social Media Manager at Crystal Klear CleaningSales Executive/Social Media Manager at Crystal Klear Cleaning
Santos SorensonSantos Sorenson
Owner at Klear Cleaning SolutionsOwner at Klear Cleaning Solutions