Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caili Gaskins

La Grange

Summary

Accomplished Shift Leader at Moe’s Southwest Grill, adept in team leadership and retail merchandising, significantly enhancing store operations. Leveraged customer service excellence and cash handling precision to surpass sales goals, demonstrating a reliable and responsible work ethic. Skilled in Microsoft Office, ensuring efficient store maintenance and organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Shift Leader

Moe’s Southwest Grill
2022.08 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Store Assistant

Circle K
2023.07 - 2024.05
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Housekeeper

Great Wolf Lodge
2023.03 - 2023.04
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Warehouse Worker

Yasufuku U.S.A. Inc.
2022.08 - 2022.11

Trimming plastic parts

Inspecting

Education

Diploma -

Heard County High School
Franklin, GA
05.2020

Skills

  • Customer Assistance
  • Customer Service
  • Store maintenance
  • Team Collaboration
  • Honest and Dependable
  • Reliable and Responsible
  • Cash Handling
  • Store Organization
  • Flexible Hours
  • Organization
  • Team Leadership
  • Retail Merchandising
  • Ability to Lift 40 pounds
  • Cash Register Operation
  • Computer Proficiency and Microsoft Office
  • Cash Drawer Management
  • Meeting Sales Goals

Timeline

Store Assistant

Circle K
2023.07 - 2024.05

Housekeeper

Great Wolf Lodge
2023.03 - 2023.04

Shift Leader

Moe’s Southwest Grill
2022.08 - Current

Warehouse Worker

Yasufuku U.S.A. Inc.
2022.08 - 2022.11

Diploma -

Heard County High School
Caili Gaskins