Caitlin Bergman
Warner Robins
Summary
Proven track record in enhancing customer loyalty and exceeding sales targets, demonstrated at Caliber Collision through expert vehicle maintenance advice and effective conflict resolution. Skilled in multitasking and computer applications, adept at fostering trust and managing high-stress situations, ensuring high customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Service Advisor
Caliber Collision
06.2022 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Server
Texas Roadhouse
07.2020 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Caliber Collision
12.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Northside High School
Warner Robins, GA06.2015
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
Additional Information
References available upon request
Timeline
Service Advisor
Caliber Collision
06.2022 - 08.2024
Server
Texas Roadhouse
07.2020 - 06.2022
Customer Service Representative
Caliber Collision
12.2019 - 06.2022
High School Diploma -
Northside High School
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