Caitlin Hendrix
Savannah
Summary
Highly motivated, natural leader offering 12 years of sales experience in customer-facing roles and 3+ years managing a sales team. Proven ability to deliver results by identifying and implementing processes and procedures to increase sales and meet strategic goals. Adept at capitalizing on new business opportunities through relationship building, consumer engagement, and brand building measures.
Overview
12
12
years of professional experience
Work History
NATIONAL ACCOUNT MANAGER
ILLINOIS TOOL WORKS
08.2024 - Current
- Establish and maintain productive relationships with assigned National Accounts
- Present and maintain contact negotiations and annual growth plans and objectives
- Work cross functionally with Regional Sales Managers to align goals and key objectives
- Produce and account for annual forecast and outlooks and deliver on key targets
SALES MANAGER, TRADITIONAL/INTERNATIONAL
ILLINOIS TOOL WORKS
07.2021 - 08.2024
- Lead, trained, and motivate domestic and international sales, customer service, and order management direct reports
- Participated in several successful cross functional department projects resulting in Operations and Finance process improvements
- Identified and implemented process improvements to drive sales and promote a 'Best In Class' customer experience
- Evaluated and implemented strategies to drive profit growth and strengthen customer relationships
SALES REP, TRADITIONAL
ILLINOIS TOOL WORKS
11.2018 - 07.2021
- Partnered with sales team members to develop and implement sales objectives and achieve sustainable growth
- Performed sales analyses to improve existing conditions and identify new sales opportunities
- Key liaison and contact for approximately 40 manufacturing agency representatives
- Prepared accurate sales forecasts based on historical data and market analysis.
TERRITORY SALES MANAGER, TRADE MARKETING
REYNOLDS AMERICAN, INC.
05.2013 - 11.2018
- Sold and executed brand building marketing programs and initiatives within accounts
- Provided expert consumer insights and advice through data analysis and development of individual business plans
- Created and lead Territory Sales Manager Advisory Board
Education
MBA -
Georgia Southern University
05.2016
BBA - Business Economics
Georgia Southern University
12.2012
Skills
- National Account Management
- Market Data Compilation/Analysis
- Proven Remote Work Success
- Process Improvement Focus
- Team Leadership & Management
- Client Relationship Management
- Presentation/Communication Skills
- Consistent High Performance Reviews
- Emotional Intelligence
- Goal oriented
Timeline
NATIONAL ACCOUNT MANAGER
ILLINOIS TOOL WORKS
08.2024 - Current
SALES MANAGER, TRADITIONAL/INTERNATIONAL
ILLINOIS TOOL WORKS
07.2021 - 08.2024
SALES REP, TRADITIONAL
ILLINOIS TOOL WORKS
11.2018 - 07.2021
TERRITORY SALES MANAGER, TRADE MARKETING
REYNOLDS AMERICAN, INC.
05.2013 - 11.2018
MBA -
Georgia Southern University
BBA - Business Economics
Georgia Southern University
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