Caitlin Kelly
Athens
Summary
Dedicated and detail-oriented professional with a strong background in hospitality and personal services. Exceptional skills in ensuring customer satisfaction, providing motivational leadership, and effective communication. Consistently acknowledged for hard work and a relentless focus on achieving both professional and personal goals. Actively seeking opportunities to expand knowledge and expertise through further education and professional experiences.
Overview
7
7
years of professional experience
Work History
Shift Lead/Pack Member
Pawtropolis
08.2024 - Current
- Ensure that all staff member duties are completed on time.
- Demonstrate leadership and effective playgroup management
- Understanding company protocol and recognizing problem behaviors with team members and dogs.
- Effectively communicate with Front of House and management at all times.
- Provide exceptional customer service to existing and future clients.
- Educate and support new and struggling staff members.
- Responded to and resolved customer questions and concerns.
- Perform all duties of Pack Member and PAW crew in addition to Shift Lead duties
Kennel Technician
Chestnut Mountain Animal Hospital
03.2024 - 08.2024
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Reset procedure rooms between appointments and disinfected equipment.
- Assisted in examination and treatment of animals in veterinary clini
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Collected patient biopsies and blood samples for laboratory analysis.
- Facilitated efficient inventory management through regular stock checks and organizing storage areas.
Assistant Manager
Bark Camp Farm
04.2023 - 03.2024
- Oversaw that all daycare attendants complete assigned tasks and remain engaged with dogs during playtime.
- Responsible for detailed input of pet's feeding, medication, and belongings information during reservation check-in.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Verify pet's immunization records with vet clinicians or owners to maintain on file, and ensure that future reservation holders know vaccination requirements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintains a clean, safe environment for employees and pets alike.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Representative/Kennel Assistant
Fido's World
11.2021 - 07.2022
- Maintained exceptional cleanliness of kennel, play group, and retail areas.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted Rucker Dog Training with reservation scheduling needs or customer concerns.
- Greeted visitors and customers upon arrival, offered assistance, and maintain positive client relationships.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Event Attendant
Pony Perfect Party
06.2018 - 06.2019
- Loaded/Unloaded various animals and equipment from company trailers.
- Attended to necessary clean up of waste and event supplies.
- Answered customer questions about the business services and the farm animals.
- Provided care for the event animals during and after parties.
- Collaborated with team members to ensure exceptional service to clients.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and team members.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
Education
GED -
Lanier Technical College
Gainesville, GA09.2022
9th-11th -
Johnson High School
Gainesville, GA01.2022
Skills
- Employee training
- Customer service
- Complaint resolution
- Cleaning and sanitizing
- Medication administration
- Work ethic and integrity
- Attention to detail
- Performance monitoring
- Data entry
- Telephone skills
Accomplishments
NCA Superior Ribbon- Showcased exceptional leadership and teamwork during NCA Skills camp. 2021
AGC Skills Challenge Broadcast News Production- Received first place out of several competing schools for best showcasing of the AGC Skills Challenge. 2021
HVEC Equitation Champion- Placed first at end of year ceremony for highest division score. 2019
HVEC Hunter Champion- Placed first at end of year ceremony for highest division score. 2019
Timeline
Shift Lead/Pack Member
Pawtropolis
08.2024 - Current
Kennel Technician
Chestnut Mountain Animal Hospital
03.2024 - 08.2024
Assistant Manager
Bark Camp Farm
04.2023 - 03.2024
Front Desk Representative/Kennel Assistant
Fido's World
11.2021 - 07.2022
Event Attendant
Pony Perfect Party
06.2018 - 06.2019
9th-11th -
Johnson High School
GED -
Lanier Technical College
Similar Profiles
Melissa GiwojnaMelissa Giwojna
Animal Caretaker at PawtropolisAnimal Caretaker at Pawtropolis
BRYON SAUNDERSBRYON SAUNDERS
Nuclear Medicine Technologist at St. Mary HospitalNuclear Medicine Technologist at St. Mary Hospital
Aimilios MichailAimilios Michail
Civil Engineer at AVAX GROUPCivil Engineer at AVAX GROUP