Caitlin Shade
Winder
Summary
Detail-oriented professional with strong interpersonal and organizational skills. Demonstrates adaptability and the ability to contribute effectively to team objectives. Committed to continuous improvement and delivering results with minimal supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Records Coordinator / Medical Assistant
Peachtree Immediate Care
Bethlehem
01.2024 - 11.2025
- Maintained accurate and up-to-date medical records for XX patients, supporting effective patient care and treatment planning
- Organized and filed patient information to ensure confidentiality and compliance with HIPAA regulations, safeguarding patient privacy
- Reviewed medical charts for completeness, accuracy, and proper documentation
- Created new patient records in electronic health record (EHR) system
- Retrieved and prepared medical records for appointments, surgeries, and consultations
- Assisted healthcare providers in locating specific patient information
- Performed data entry tasks to update patient demographics, insurance details, and medical history
- Collaborated with billing department to ensure accurate coding of diagnoses and procedures
- Verified insurance coverage and obtained necessary authorizations for procedures or treatments
- Implemented process improvements that enhanced efficiency in managing medical records
- Maintained knowledge of current industry standards related to medical record keeping practices
- Served as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems, facilitating seamless access for healthcare providers
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Collaborated with the pharmacy department to ensure timely prescription refills for patients
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Counseled patients on lifestyle modifications such as diet, exercise, smoking cessation, or medication adherence
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
- Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently
- Educated patients on proper use of medical devices such as crutches, braces, or nebulizers
Medical Assistant
Atlanta Gastroenterology Specialists PC
Alpharetta
12.2022 - 01.2024
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Supervised, trained and coached team of medical assistants.
- Scheduled appointments for patients via phone and in person.
- Prepared daily charts by creating and updating electronic health record system data prior to patient visits.
- Contributed to improved patient outcomes by participating in team meetings focused on workflow enhancements.
- Ensured patient confidentiality by accurately completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Resolved and clarified medication issues by collaborating with local pharmacies, enhancing patient care.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Cleaned medical equipment according to established procedures and standards.
- Incorporated outside records into charts and EMR.
- Performed preliminary physical tests to accurately record results in patient history summary.
Medical Assistant
Alana Recovery Centers
06.2021 - 11.2022
- Facilitated drug tests by accurately handling blood and urine samples to ensure reliable results.
- Maintained and updated patient charts to reflect current health status and treatment plans.
- Recorded detailed notes during patient visits to ensure accurate medical history.
- Going over intake forms with new clients.
- Facilitated drug tests by maintaining blood or urine samples.
- Cleaned and maintained medical equipment following procedures and standards.
- Engaging with clients to assure we complete their treatment plan.
- Engaged with clients to ensure completion of treatment plans and enhance patient compliance.
- Attending educational classes to go over deescalation, and crisis intervention tactics.
Lead Medical Assistant
North Atlanta Womens Care
Alpharetta
12.2019 - 05.2021
- Led training and development of medical assistants to enhance team performance and patient care.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Recorded detailed notes during patient visits to ensure comprehensive medical documentation.
- Contributed to team meetings focused on workflow improvements and patient outcome enhancements.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EMR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Provided patient education on medications, procedures, and physician instructions to ensure understanding and compliance.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Ancora Pain Recovery
Athens
03.2016 - 12.2019
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to ensure timely treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients on medications, procedures, and physician's instructions to promote understanding and adherence.
- Organized charts, documents, and supplies to streamline workflow and enhance team productivity.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Cake Decorator
Ingles
Auburn
12.2014 - 03.2016
- Assisted customers with planning cake vision, including color, theme and size.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Produced frostings and creams for cakes and other edibles.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Finished baked goods with glazes, icings and other toppings.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Carefully boxed and weighed cakes and bakery products for customer pickup to ensure proper presentation and freshness.
- Met with customers to discuss needed bakery items and take orders.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Regularly stocked bakery shelves with fresh products and ordered additional inventory to maintain optimal stock levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Combined ingredients by hand and with electric mixing equipment.
- Blended ingredients and mixed dough, following recipes.
Receptionist
Princeton Salon And Spa
Buford
10.2013 - 12.2014
- Coordinated and confirmed appointments, enhancing scheduling efficiency.
- Answered and directed incoming calls using multi-line telephone system.
- Managed daily calendars, organized client appointments, and coordinated office events to optimize workflow.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Streamlined office inventory management by restocking supplies and processing purchase orders.
Education
GED -
Lanier Technical College
Winder, GA, US01.2014
Skills
- EMR
- Managing patient records
- Medical billing
- HIPAA
- Insurance verification
- Patient interaction
- Procedure preparation
- Appointment scheduling
- Data entry
- Documentation review
- Medication administration
- Oral medication administration
- Intramuscular (IM) medication administration
- Phlebotomy
- Vital signs
- Laboratory specimen handling
- Medical procedure assistance
- Medical equipment sterilization
- Attention to detail
- Time management
- Multitasking
- Patient flow management
- EKG
- Interpersonal skills
Certification
- BLS Certification
- CPR Certification
- Driver's License
- First Aid Certification
- AED Certification
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Medical Records Coordinator / Medical Assistant
Peachtree Immediate Care
01.2024 - 11.2025
Medical Assistant
Atlanta Gastroenterology Specialists PC
12.2022 - 01.2024
Medical Assistant
Alana Recovery Centers
06.2021 - 11.2022
Lead Medical Assistant
North Atlanta Womens Care
12.2019 - 05.2021
Medical Assistant
Ancora Pain Recovery
03.2016 - 12.2019
Cake Decorator
Ingles
12.2014 - 03.2016
Receptionist
Princeton Salon And Spa
10.2013 - 12.2014
GED -
Lanier Technical College