Caitlin Tilden
Flowery Branch
Summary
Dynamic leader with proven expertise in practice management and workflow efficiency, honed at Advanced Urgent Care & Aesthetics. Excelled in staff management, spearheading initiatives that enhanced productivity. Skilled in electronic health records and fostering collaborative environments, ensuring high-quality patient care and satisfaction.
Overview
16
16
years of professional experience
Work History
Practice Manager
Advanced Urgent Care & Aesthetics
08.2020 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Created and implemented organizational policies and procedures.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Spearheaded and implemented new projects to expand scope of engagement.
Office Administrative Assistant
Premier Growers
07.2015 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Clinical Coordinator
Alliance Spine & Pain
04.2009 - 06.2015
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Built strong relationships with patients and families for optimized care satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
Associates - Psychology
University of Phoenix
Tempe, AZSkills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy and procedure development
- Strategic planning
- Electronic health records
- Payroll administration
- Workflow efficiency
- Process improvement
Timeline
Practice Manager
Advanced Urgent Care & Aesthetics
08.2020 - Current
Office Administrative Assistant
Premier Growers
07.2015 - 07.2016
Clinical Coordinator
Alliance Spine & Pain
04.2009 - 06.2015
Associates - Psychology
University of Phoenix
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