Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Caitlyn Brown

Caitlyn Brown

Chatsworth

Summary

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Specialist

Craffiti Inc
03.2023 - 07.2023
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.

Customer Service Representative

Control Products
08.2020 - 02.2021
  • Answered customer calls promptly to avoid long wait times on hold.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
  • Made certain that clients received excellent service to not only maintain, but also to expand their relationships for future business opportunities.
  • Communicated with customers over the phone or in person to provide product or service information, take or enter orders, arrange freight and shipping, and obtain information about potential issues.

Rug Labeler

Mohawk Ind
06.2019 - 08.2020
  • Accurately labeled products according to customer specifications.
  • Verified and corrected product labels for accuracy.
  • Inspected individual rugs that came from production to ensure quality.

Customer service Finical Representative

Windstream
01.2019 - 06.2019
  • Answered customer inquiries via phone and email.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked progress on orders from start to finish to ensure timely delivery of goods or services.

Tufting Creeler

Shaw Ind
03.2016 - 11.2016
  • Checked creel for loose yarns and removed them carefully.
  • Changed colors as needed to ensure consistent accuracy per order.
  • Reported any defective parts or malfunctioning equipment immediately to supervisor.
  • Changed machines accordingly: packaging up old yarn and putting new up.

Deli clerk

Ingles Markets
04.2012 - 11.2015
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and calculated pricing accordingly.

Education

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Georgia Northwestern Technical College

Highschool Diploma -

Murray County Highschool

West Georgia Technical College - Current
La Grange, GA

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling

Certification

  • Human Resource Management Specialist- Georgia Northwestern Technical College
  • Microsoft Word Application Professional- Georgia Northwestern Technical College
  • Technical Management Specialist- Georgia Northwestern Technical College
  • Administrative Support Assistant- Georgia Northwestern Technical College
  • Supervisor Management Specialist- Georgia Northwestern Technical College
  • West Georgia Technical College- Currently attending for business management specializing in Human Resource - Associates Degree.


Timeline

Sales Specialist

Craffiti Inc
03.2023 - 07.2023

Customer Service Representative

Control Products
08.2020 - 02.2021

Rug Labeler

Mohawk Ind
06.2019 - 08.2020

Customer service Finical Representative

Windstream
01.2019 - 06.2019

Tufting Creeler

Shaw Ind
03.2016 - 11.2016

Deli clerk

Ingles Markets
04.2012 - 11.2015

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Georgia Northwestern Technical College

Highschool Diploma -

Murray County Highschool

West Georgia Technical College - Current

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Caitlyn Brown