Caity Ross

Project Management Leadership:

• Led international cross-functional teams in managing large-scale enterprise projects, ensuring alignment with organizational goals and consistently delivering successful outcomes.
• Initiated and strategically planned projects, collaborating with stakeholders to define objectives, develop comprehensive project charters, and manage scope throughout the project lifecycle to ensure successful delivery.

ERP Integration Expertise:

• Successfully completed two 6-month ERP integrations, coordinating efforts across accounting, sales, and software development teams to ensure seamless transitions.
• Provided expert troubleshooting and implemented cost-efficient solutions for microsites, creating detailed training materials to support smooth adoption and ongoing maintenance.

Global Collaboration and Delivery:

• Demonstrated excellence in global collaboration by effectively coordinating with cross-functional teams in Germany and Australia to deliver multiple projects on time and within scope.
• Leveraged strong communication and leadership skills to manage international teams, ensuring cohesive project execution and stakeholder satisfaction.

Technical Expertise and Agile Methodology:

• Applied Agile SCRUM methodology to enhance efficiency and effectiveness of project and system delivery, driving successful project outcomes.
• Integrated SAP ARIBA SSO with Zinc ERP systems, ensuring robust role-based access control and utilizing technical expertise to meet project objectives.

Effective Communication and Team Management:

• Implemented streamlined communication channels that improved collaboration among team members and stakeholders, fostering a culture of transparency and efficiency.
• Managed cross-functional teams to achieve end-to-end project success within deadlines and budgets, conducting post-mortem analyses to continuously improve processes.
• Developed comprehensive training materials for customer support and troubleshooting, ensuring teams were well-prepared and efficient in their roles.

Strategic Stakeholder Engagement and Technology Utilization:

• Established and maintained strong relationships with key stakeholders, securing support for program initiatives and driving project success.
• Leveraged advanced technology tools for enhanced project tracking, reporting, and information sharing, improving overall team efficiency and project visibility.
• Led the end-to-end development of WooCommerce-based e-commerce sites on WordPress, collaborating closely with developers to deliver customized solutions that enhanced user experience and increased online sales by 30%.

• ERP Integration and Microsite Development: Assisted in the successful integration of customer SAP systems with Prominate's ERP system and contributed to the development and launch of new microsites, ensuring seamless functionality and user experience.
• Role-Based Training Facilitation: Led and conducted targeted role-based training sessions, enhancing the effectiveness and efficiency of various business units by aligning training content with specific organizational needs.
• Issue Analysis and Resolution Prioritization: Systematically gathered and analyzed project-related issues, prioritized key challenges, and developed actionable strategies for resolution, ensuring continuous and smooth project progression.
• Risk Management and Mitigation: Proactively identified potential risks related to the human aspects of the project, anticipated resistance points, and formulated specific mitigation plans to minimize impact on project deliverables and ensure timely completion.
• WooCommerce E-Commerce Development: Led the end-to-end development of WooCommerce-based e-commerce sites on WordPress, collaborating closely with developers to create customized solutions that significantly improved user experience and resulted in a 30% increase in online sales.

• Project Communication and Management: Orchestrated clear communication of project scope, schedule, and budget to both customers and contractors for the $5.6 million MAPS McDonald's project, ensuring alignment and transparency throughout the project lifecycle.
  
• Project Performance Analysis and Reporting: Conducted thorough analysis of project trends on a weekly, monthly, and quarterly basis, providing stakeholders with comprehensive insights into project performance and facilitating informed decision-making.
  
• Risk Mitigation and Compliance: Proactively minimized customer exposure by meticulously securing all required jurisdictional permits prior to the installation of new equipment on site, ensuring full compliance and smooth project execution.
  
• Cross-Departmental Collaboration and Customer Satisfaction: Spearheaded day-to-day operations and fostered seamless collaboration across multiple departments, aligning all team members to exceed customer expectations and deliver exceptional project outcomes.
  

• Strategic Social Media Project Management: Initiated and oversaw the successful launch of a new Social Media Marketing project targeting DSI customers, effectively increasing brand engagement and visibility.
• Financial Management and Allocation: Tracked, maintained, and strategically allocated over $285,000 in funds over two years for retailers' advertising needs, optimizing resource utilization and maximizing ROI.
• Comprehensive Marketing Program Development: Developed, spearheaded, and managed 174 innovative marketing programs, encompassing retailer advertising campaigns and events for 56 customers, driving brand awareness and sales growth.
• Data-Driven Analysis and Reporting: Conducted weekly analysis of financial and statistical reports to provide timely updates to the CFO and SVP on sales and marketing goal progress.
• Performed end-of-year analysis of Co-Op program success, offering valuable insights for strategic planning and future improvements.

• Retailer Application Management: Oversaw and approved Viasat and Vivint retailer applications, including managing 300 quarterly Viasat marketing agreements, ensuring compliance and alignment with company objectives.
• Vendor Relationship Building: Cultivated strong relationships with vendors and partners at all levels, enhancing collaboration and maximizing organizational efficiency.
• Compliance Audit Coordination: Orchestrated a comprehensive compliance audit of 3,600 Viasat and Vivint retailers, ensuring adherence to standard Certificates of Insurance as per DSI Systems' requirements.
• Retailer Support in Rebranding Transition: Provided crucial support to retailers during the corporate partner Viasat rebranding transition, ensuring a smooth and successful adaptation to the new branding identity.