Caitlyn Stockbridge
Atlanta,GA
Summary
Organized and efficient Service Administrator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
5
5
years of professional experience
Work History
Service Administrator
Textron GSE, Tug Technologies
03.2023 - Current
- Administrative responsibilities primarily focuses on supporting Boston, but also includes assisting multiple other airport shops such as, Denver, Houston, and Fort Lauderdale.
- Consistently been one of the top billers for Textron since being brought on, producing on average more than 380 invoices per month.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Store Manager
Smoothie King
01.2022 - 02.2023
- Tracked store inventory and ordered new products to prevent shortages.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Improved overall stores' satisfaction scores by 30%, raised health rating to 96% and personally hired and trained 10 new employees.
Private Swim Instructor
Intellasports
05.2022 - 10.2022
- Taught individual and team sports to participants through instruction and and demonstration, using knowledge of sports techniques and of participants' psychical capabilities.
- Promoted development of participant's psychical attributes and social skills.
- Taught daily swim instruction to 10-15 students, varying in ages and skill levels.
Store Manager
Smoke N Toke
01.2020 - 02.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Santa's Helper
Bass Pro Shops
11.2019 - 01.2020
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Customer Service Representative
Nfinity Athletic
09.2018 - 01.2019
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Handled customer inquiries and suggestions courteously and professionally.
- Ensured that data recording tools and resources remained up-to-date with real-time, relevant information.
Education
High School Diploma - Criminal Psychology Candidate
Etowah High School
Cartersville, GA2016
Some College (No Degree) - Psychology
Georgia Highlands College
Cartersville, GASkills
- Windows
- Microsoft Excel
- MS Office Suite
- Typing (60 wpm)
- Multiple Billing Systems
- SAP Expertise
- Data Entry and Maintenance
- Account Management
- Customer Service Excellence
- Operational Improvements
Timeline
Service Administrator
Textron GSE, Tug Technologies
03.2023 - Current
Private Swim Instructor
Intellasports
05.2022 - 10.2022
Store Manager
Smoothie King
01.2022 - 02.2023
Store Manager
Smoke N Toke
01.2020 - 02.2021
Santa's Helper
Bass Pro Shops
11.2019 - 01.2020
Customer Service Representative
Nfinity Athletic
09.2018 - 01.2019
High School Diploma - Criminal Psychology Candidate
Etowah High School
Some College (No Degree) - Psychology
Georgia Highlands College
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