Caitlynn Pike
Temple
Summary
Dynamic Patient Access Representative with a proven track record at Tanner Medical Center, excelling in customer service and insurance verification. Adept at maintaining HIPAA compliance while enhancing patient registration processes. Recognized for problem-solving abilities and organizational skills, contributing to a streamlined workflow and improved patient satisfaction.
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tanner Medical Center
Villa Rica, GA
09.2025 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Assisted patients in completing registration forms and verifying insurance information accurately.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Registered Behavior Technician
Hopebridge Autism Therapy Center
Douglasville, GA
02.2025 - 08.2025
- Implemented individualized treatment plans to support children's behavioral development.
- Assisted in data collection and analysis to track client progress effectively.
- Collaborated with therapy team to enhance intervention strategies and ensure consistency.
- Engaged children in therapeutic activities to promote social skills and emotional regulation.
Receptionist
Haralson Nursing & Rehabilitation Center
Bremen, GA
08.2023 - 02.2025
- Managed front desk operations, ensuring smooth daily patient interactions and administrative processes.
- Assisted patients with inquiries, providing information on services and facilitating communication between departments.
- Coordinated visitor access in compliance with facility protocols, ensuring safety and security for residents.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
North East High School
North East, MDSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Money handling
- Problem-solving
Certification
Certified Revenue Cycle Representative
Timeline
Patient Access Representative
Tanner Medical Center
09.2025 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Center
02.2025 - 08.2025
Receptionist
Haralson Nursing & Rehabilitation Center
08.2023 - 02.2025
High School Diploma -
North East High School