Caleb Alexandre-Louis
Ringgold
Summary
Results-driven IT professional skilled in managing cloud infrastructure and network security. Successfully improved system performance through automation and proactive maintenance strategies while minimizing operational disruptions. Adept at collaborating with teams to resolve complex technical challenges and deliver high-quality solutions.
Overview
11
11
years of professional experience
Work History
Service Engineer
Keystone Solutions
Cleveland
06.2025 - Current
- Delivered technical support for software and hardware issues, ensuring timely resolution to maintain system functionality.
- Collaborated with teams to troubleshoot complex system failures.
- Conducted routine maintenance on equipment for optimal performance.
- Installed and configured new devices according to specifications.
- Coordinated shutdowns and turnarounds for major maintenance activities, reducing downtime and ensuring seamless operations.
- Educated clients on effective use of systems and tools, enhancing user proficiency and satisfaction.
Sr. Systems Administrator
Serta Simmons Bedding
02.2022 - Current
- Administered server environments to ensure optimal performance and security.
- Manages cloud infrastructure services and resources
- Administered Azure AD, Teams, and 0365 suite to streamline user access and collaboration.
- SCCM and Intune Admin
- Manage and maintains servers VMWARE, including hardware and software ( Print Server thru DHCP Server )
- Oversaw JAMF management for device deployment and configuration.
- Devised scripts and automation tools to improve system efficiency.
- Researched and recommended technologies and strategies that enhanced system performance.
- Diagnosed and executed resolution for network and server issues.
- Planned and implemented upgrades to system hardware and software to ensure reliability and efficiency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Sr Systems Technician
Serta Simmons Bedding
03.2018 - 02.2022
- Troubleshot and resolved critical IT issues, minimizing downtime and maintaining business continuity.
- Spearheaded infrastructure projects, ensuring timely completion within budget constraints.
- Provided end-user training on new technology implementations, boosting user adoption rates significantly.
- Enhanced network security with regular vulnerability assessments and implementation of necessary patches.
Systems Administrator
Serta Simmons Bedding
11.2017 - 03.2018
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
Support Technician
Serta Simmons Bedding
08.2015 - 11.2017
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer Science
Kennesaw State University
KennesawSkills
- Powershell
- Server management
- Cloud infrastructure
- Virtualization technologies
- SCCM administration
- Automation scripting
- Network troubleshooting
- Technical support
- Backup and recovery
- Active Directory management
- Server hardware maintenance
- Patch management
- Software deployment
Accomplishments
- Architect entire new scanning infrastructure for companies entire enterprise of 32 facilities in 3 phase process.
- Upgrade Companies new Hub Site and lead team and venders
- Accomplished through the rank Tech latter with 10 years of effort and success.
Timeline
Service Engineer
Keystone Solutions
06.2025 - Current
Sr. Systems Administrator
Serta Simmons Bedding
02.2022 - Current
Sr Systems Technician
Serta Simmons Bedding
03.2018 - 02.2022
Systems Administrator
Serta Simmons Bedding
11.2017 - 03.2018
Support Technician
Serta Simmons Bedding
08.2015 - 11.2017
Bachelor of Science - Computer Science
Kennesaw State University