Caleb Barnhill
Dawsonville
Summary
Experienced in supervising staff and managing daily operations, effectively communicated job expectations and policies to ensure team alignment. Resolved conflicts among team members and addressed customer complaints promptly, contributing to a positive work environment. Conducted training for new employees on company procedures, enhancing overall team performance and adherence to safety regulations. Maintained inventory control and performed cash handling duties, ensuring operational efficiency and compliance with company standards.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Dawsonville
10.2023 - Current
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Assisted customers with product selection when needed.
- Resolved conflicts between staff members in a timely manner.
- Resolved customer complaints in a timely manner.
- Trained new employees on company policies and procedures.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Maintained cleanliness and organization of the work area to uphold company standards.
Customer Service Manager
Ingles Supermarket
Dawsonville
10.2021 - 09.2023
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delegated work to staff, setting priorities and goals.
Bookkeeper
Ingles Supermarket
Gainesville
05.2020 - 10.2021
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Ensured accuracy in all accounting entries and records.
- Monitored cash flow, preparing reports to inform management of financial status.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Performed bookkeeping and accounting consulting services.
- Checked postings and documents for correctness, accuracy and proper coding.
Cashier
Ingles Supermarket
Gainesville
04.2019 - 05.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
Education
Bachelor of Arts - Film And Video Production
University of North Georgia
Dahlonega, GASkills
- Team collaboration
- Conflict resolution
- Effective communication
- Cash handling
- Operations management
- Staff management
- Workplace safety
- Shift reporting
- Continuous improvement
- Inventory control
- Training and mentoring
- Customer-oriented
Timeline
Shift Supervisor
CVS Pharmacy
10.2023 - Current
Customer Service Manager
Ingles Supermarket
10.2021 - 09.2023
Bookkeeper
Ingles Supermarket
05.2020 - 10.2021
Cashier
Ingles Supermarket
04.2019 - 05.2020
Bachelor of Arts - Film And Video Production
University of North Georgia