Caleb Crosier
Silver Creek
Summary
Knowledgeable manager with strong background in managing service operations across multiple areas. Proven ability to enhance team performance and improve service delivery standards. Demonstrated leadership and problem-solving skills in coordinating cross-functional teams and resolving customer issues.
Overview
24
24
years of professional experience
Work History
Area Service Manager
Tennant Company
East Gulf / Atlanta
08.2022 - Current
- Oversaw service execution across diverse locations, coordinating a team of 19 technicians to guarantee prompt and superior service outcomes.
- Analyzed and improved P&L and balance sheet performance for the area, strategically optimizing resources to meet financial and operational objectives.
- Developed accurate forecasts to support strategic growth objectives and informed decision-making.
- Developed strategic partnerships with sales to drive key account expansion and foster ongoing customer engagement.
- Achieved enhanced team performance by establishing clear goals. Drove employee development through targeted coaching. Fostered a culture of accountability with regular, actionable feedback.
- Cultivated a high-performance, safety-oriented culture that prioritizes professionalism and productivity.
- Collaborate cross-functionally with Field Operations, Talent Acquisition, Engineering, Product Management, and Marketing to support business growth initiatives.
- Develop detailed operational plans from broad strategic direction to drive execution and continuous improvement.
Lead Service Technician
Tennant Company
Atlanta, GA
11.2020 - 07.2022
- Guided new-hire field service technicians in mastering equipment maintenance safety standards and company procedures through structured mentorship and training sessions.
- Facilitated resolution of technical issues by providing comprehensive troubleshooting support via phone, email, and in-person interactions.
- Investigated and resolved customer escalations, focusing on service quality and optimizing repair effectiveness.
- Conducted regular audits of parts, tools, and stock inventories to streamline operations and prevent service interruptions.
- Coordinated efforts in open service territories to ensure consistent and reliable customer coverage.
Plant Engineering Mechanic
United Parcel Service (UPS)
Atlanta, GA
06.2018 - 10.2020
- Diagnosed and repaired PLC-controlled systems, automated conveyors, and AC/DC electrical systems (24V–480V).
- Executed preventative maintenance programs to improve system reliability and reduce breakdowns.
- Responded to unplanned equipment failures, restoring operations with minimal disruption.
Field Service Technician
Tennant Company
Atlanta, GA
07.2015 - 05.2018
- Repaired and maintained customer equipment through accurate diagnostics and quality workmanship.
- Managed daily schedules to meet customer needs and company service standards.
- Expanded customer base by winning new preventative maintenance contracts built on trust and performance.
Aircraft Maintenance Control
United States Marine Corps
Okinawa, Japan
01.2002 - 05.2015
- Coordinated maintenance operations for 24 aircraft, leading 230 mechanics in 9 work centers to optimize efficiency and safety standards.
- Implemented and monitored compliance with quality standards and safety regulations to enhance operational integrity.
- Monitored and tracked material acquisition activities to maintain accountability and readiness for mission objectives.
- Implemented training programs and conducted evaluations to enhance personnel adherence to PPE usage and safety protocols.
Education
Master of Business Management (MBM) -
University of Phoenix
Phoenix, AZ06-2022
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ11-2020
Skills
- Operational efficiency
- Coaching and mentoring
- Compliance management
- Staff development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Analytical thinking
Timeline
Area Service Manager
Tennant Company
08.2022 - Current
Lead Service Technician
Tennant Company
11.2020 - 07.2022
Plant Engineering Mechanic
United Parcel Service (UPS)
06.2018 - 10.2020
Field Service Technician
Tennant Company
07.2015 - 05.2018
Aircraft Maintenance Control
United States Marine Corps
01.2002 - 05.2015
Bachelor of Science - Business
University of Phoenix
Master of Business Management (MBM) -
University of Phoenix