Caleb Kefelw
Acworth
Summary
Dynamic customer service professional with proven reliability and a strong ability to resolve complaints empathetically at Clipper Petroleum #60 , 1265 Ga-92. Skilled in multitasking and maintaining composure under pressure, I consistently exceeded customer satisfaction goals, fostering loyalty and enhancing the shopping experience. Adept at training new employees and promoting product knowledge.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
1265 Ga-92
09.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Associate of Arts - Computer Information System
Chattahoochee Technical College
Marietta, GA12-2026
Associate of Science - Nursing
Chattahoochee Technical College
Marietta, GA 01.2025 - Current
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Multitasking and organization
- Adaptability and flexibility
- Reliable and responsible
- Honest and dependable
Timeline
Associate of Science - Nursing
Chattahoochee Technical College
01.2025 - Current
Customer Service Cashier
1265 Ga-92
09.2023 - 01.2025
Associate of Arts - Computer Information System
Chattahoochee Technical College
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