Caleb Miller
1320 Hwy 17 Clarksville
Summary
Experienced Plumbing Technician and equipment operator with a strong background in diagnosing and repairing plumbing issues, ensuring compliance and efficiency in operations. Managed service calls effectively, providing exceptional customer service that enhanced client relationships. Assisted installation teams by operating machines and assisting with plumbing installs and troubleshooting and resolving challenges, while organizing inventory to improve accessibility and streamline processes. Demonstrated proficiency in a variety of plumbing tasks, including water heater installation, sewer line inspection, municipal and domestic water service and installation and fixture repair.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Plumbing Service Technician
West Shore Home
Sugar Hill
07.2024 - Current
- diagnosed and repaired plumbing issues, maintained plumbing systems, helped manage and assist the operation cage which plumbing parts and materials where given to the installers ensuring compliance and efficiency.
- Responded promptly to service calls, delivering exceptional customer service that strengthened client relationships.
- Assisted with the installers, providing help with any issue that they would run into and wouldn’t be able to overcome.
- Organized and labeled stocked items to enhance accessibility and streamline retrieval processes for team members.
- Responded to urgent supply requests promptly, ensuring continuous operations and support for service teams.
Home warranty service technician
BT’s top to bottom
Winder
03.2024 - 07.2024
- Diagnosed and repaired a variety of home warranty claims, ensuring timely resolution and high customer satisfaction.
- Conducted thorough inspections of appliances and systems, identifying issues and providing effective solutions.
- Collaborated with team members to streamline processes, reducing service response time and improving operational efficiency.
- A normal day would be 4-6 service calls typically ranging from stoppages to tanked water heater services and replacements also ejector pump service and replacement and faucet drips which usually would result in swapping the reducing valve
- Did minimal hvac services ranging in filter swaps and regular maintenance checks to capacitor diagnostics and replacements along with blower fan replacements and some furnace services
- Minimal gas services (with exception of water heater) would range from gas stove services to wall mounted heater service and install and the minimal furnace checks/relight services.
Equipment Operator & plumbing technician
Advance heat ac & plumbing
Knoxville
05.2023 - 03.2024
- Operated machinery and assisted with a journeyman plumber on plumbing installations on sewer, gas and water systems also whole home re pipes sewer and water and installed tank and tankless water heaters
- Operated and managed hot water jetter that I would navigate from job to job
- Also in between installs and whole home re pipes we ran service calls on the other days
- Managed vehicle inventory and supplies, ensuring timely restocking at the shop to ensure seamless service calls when on call also managed company trailer and caterpillar 305.5 mini excavator with it’s attachments that I hauled to and from job sites and kept at home also
Education
Banks County High School
Homer , GASkills
- Plumbing diagnostics
- Plumbing repairs
- Service call management
- Equipment operation
- Inventory management
- Water heater installation
- Pipe installation
- Gas appliance service
- Technical troubleshooting
- Plumbing system maintenance
- Hot water jetting
- Vehicle management
- Tool inventory control
- Sewer line inspection
- Service efficiency
- Continuous learning mindset
- Emergency response readiness
- Drain cleaning proficiency
- Fixture repair & installation
- Water heater servicing and maintenance
- Pipe soldering techniques
- Basic computer literacy
- Sewer repair
Certification
- Clean MVR
- Clean background
- Good DOT physical
- Awaiting approval from Secretary of State on journeyman’s plumbing license
Timeline
Plumbing Service Technician
West Shore Home
07.2024 - Current
Home warranty service technician
BT’s top to bottom
03.2024 - 07.2024
Equipment Operator & plumbing technician
Advance heat ac & plumbing
05.2023 - 03.2024
Banks County High School