Caleb Reese
Bogart
Summary
Results-driven IT Manager with expertise in project leadership, technical troubleshooting, and disaster recovery. Successfully led initiatives that enhanced system performance and reduced operational costs.
Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Manager
ClearLink
Bogart, GA
01.2026 - Current
- Led IT projects to enhance system performance and reliability.
- Streamlined IT processes, improving efficiency and reducing operational costs.
- Managed vendor relationships to ensure quality service delivery and support.
- Developed and implemented IT policies to safeguard company data and assets.
- Mentored junior staff, fostering skill development and team collaboration.
- Collaborated with cross-functional teams to align IT initiatives with business objectives.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
System Administrator
ClearLink
Bogart, GA
02.2024 - 01.2026
- Administered and maintained server infrastructure, ensuring optimal performance and uptime.
- Implemented backup and recovery solutions to safeguard critical data integrity.
- Troubleshot system issues, resolving user concerns efficiently and effectively.
- Monitored network security protocols, enhancing overall system protection measures.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
Back of House Trainer
Chick-fil-A
Athens, GA
03.2023 - 02.2024
- Trained new team members on food safety and sanitation procedures.
- Streamlined kitchen workflows to enhance efficiency during peak hours.
- Mentored staff in proper equipment usage and maintenance protocols.
- Developed training materials to improve onboarding processes for new hires.
- Led cross-training initiatives to develop a versatile workforce capable of covering multiple roles during peak times or staff shortages.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Acted as a liaison between front-of-house staff and kitchen personnel to ensure smooth communication during busy service periods.
Education
Associate of Science - Information Technology
Athens Technical College
Athens, GA05-2025
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- IT infrastructure
- Disaster recovery
- Virtualization
- Mobile technologies
- Project leadership
- Infrastructure planning
Certification
- Microsoft 365 Certified: Fundamentals
Microsoft
- Network Support and Security
Cisco
- Introduction to Cybersecurity
Cisco
- Kaseya Certified Administrator
- Datto BCDR Kaseya Certified Administrator (Level 2)
- Datto RMM Kaseya Certified Administrator(Level 2)
Timeline
IT Manager
ClearLink
01.2026 - Current
System Administrator
ClearLink
02.2024 - 01.2026
Back of House Trainer
Chick-fil-A
03.2023 - 02.2024
Associate of Science - Information Technology
Athens Technical College