Caleida Neloms
Tifton
Summary
Experienced data professional prepared for role with strong focus on accuracy and efficiency. Skilled in data entry, database management, and information systems, ensuring high standards and reliable results. Known for team collaboration, adaptability, and consistently meeting deadlines. Capable of handling large volumes of data with precision and maintaining data integrity.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Southeastern Credit Union
Tifton, GA
09.2025 - Current
- Assist members with account inquiries and transactions, ensuring prompt service delivery.
- Process loan applications and provided updates to members throughout approval stages.
- Educate members on credit union services and products, enhancing overall member satisfaction.
- Resolve member concerns through effective communication and problem-solving techniques.
Customer Service Representative
Five Star Call Centers
Tifton, GA
11.2024 - 05.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on call handling protocols and customer service best practices.
- Utilized CRM software to document customer interactions and track issue resolutions efficiently.
- Collaborated with cross-functional teams to ensure seamless service delivery and enhance customer satisfaction.
Member Service Representative
Georgia's Own Credit Union
Tifton, GA
03.2020 - 04.2025
- Processed loan applications and provided updates to members throughout approval stages.
- Educated members on credit union services and products, enhancing overall member satisfaction.
- Resolved member concerns through effective communication and problem-solving techniques.
- Maintained accurate records of member interactions to ensure compliance with regulations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
No Degree - Accounting /Business & Office Technology
Moultrie Technical College
Tifton, GA05-2003
High School Diploma -
Tift County High School
Tifton Ga05-2000
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Data entry and 10-key
- Data entry software proficiency
- Data entry experience
- Data entry and review
Timeline
Member Service Representative
Southeastern Credit Union
09.2025 - Current
Customer Service Representative
Five Star Call Centers
11.2024 - 05.2026
Member Service Representative
Georgia's Own Credit Union
03.2020 - 04.2025
No Degree - Accounting /Business & Office Technology
Moultrie Technical College
High School Diploma -
Tift County High School