Calina Thornton
Columbus
Summary
Dynamic manager with a proven track record at Krystal's Restaurant, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce while improving safety procedures and operational efficiency.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
Work History
Manager
Krystal's Restaurant
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Cashier
McDonald's Restaurant
04.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Team Trainer
Taco Bell Restaurant
05.2021 - 03.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
William Henry Spencer High School
Columbus, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Staff training and development
- Staff management
- Strategic planning
- Sales techniques
Timeline
Manager
Krystal's Restaurant
04.2023 - Current
Customer Service Cashier
McDonald's Restaurant
04.2022 - 03.2023
Team Trainer
Taco Bell Restaurant
05.2021 - 03.2022
William Henry Spencer High School
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