Callie Smith
Columbus
Summary
Talented professional, knowledgeable leader experienced in Cloud Modernization programs. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating strategic complex projects, programs and improvements. Seasoned cross-functional team program management in working with Technical, Product and Business teams as well as On premise and Cloud development work efforts.
Overview
16
16
years of professional experience
Work History
Program Manager
Global Payments
03.2023 - Current
- Establish strong and collaborative relationships with key stakeholders ensuring support for program initiatives
- Established an automated methodology for task tracking and reporting implemented program wide
- Spearheaded cost saving measures
- Created, implemented, managed, and governed Program processes
- Develop strategic plans, setting clear objectives and achievable milestones
- Conduct comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Established and implemented Authority to Operate (ATO) process
- Utilizing data-driven decision-making approaches to inform strategy development and optimize outcomes
- Ensuring regulatory compliance by closely monitoring adherence to industry standards and guidelines
- Address and resolved technical, financial, and operational concerns by working with team members, and executive leadership
- Optimize resource allocation, effectively balancing priorities to manage competing demands
- Team building to address project goals and objectives for multiple projects
- Deliver high-quality results by setting performance metrics, monitoring progress against targets
- Spearheading innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures
- Streamlining communication and enhanced project visibility channels to facilitate efficient collaboration among team members and stakeholders
- Collaborating with business leadership to set priorities based on business needs, resource capacity, risk exposure
- Engaging and working alongside cross-functional stakeholders to manage strategic initiatives
- Facilitate Workshops and Lessons Learned retrospective sessions
Project Manager
Global Payments / TSYS
01.2012 - 03.2023
- Managed multiple complex strategic projects with numerous sub-workstreams
- Developed timelines and implemented Technology execution plan for large programs impacting multiple teams globally
- Organized and coordinated multiple impacted areas enterprise-wide using a variety of tools to include Google and Microsoft products and JIRA
- Identified and managed project risks, issues and dependencies
- Developed and implemented communication plans
- Established trust and relationship with executive leadership and teams with ability to adapt to business needs
- Worked with multiple teams globally to ensure the program meet all Security, PCI and governance requirements
- Created and presented executive updates and status reports
- Reviewed, tracked, and reported budget and resource hours ensuring on time and within budget guidelines
- Vendor management and maintaining relationships to ensure successful product development and implementation
- Ability to anticipate bottlenecks and blockers, working with Subject Matter Experts to remove issues proactively
- Managed escalation paths achieving successful with outcomes
- Developed and nurtured relationships with Business, Mainframe, and Technology teams serving as liaisons to ensure successful implementation
- Created and maintained Business Case and/or Project Charter
- Meeting facilitation including international teams with ability to handle and control challenging situations
- Proficient in Technology Program Management methodologies including Agile and Waterfall ensuring program timelines are met
Owner / Office Manager
Cherokee Strip Land Survey and Drafting LLC
01.2009 - 01.2011
- Developed and implemented a Business Plan
- Managed all survey and drafting crews
- Managed day-to-day business operations.
- Executed all payroll, employee reviews, schedules
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Executed all timelines for projects and billing
Education
Associate of Science - Business Technology
University of Phoenix
Skills
- Complex Problem-Resolution
- Process Improvement
- Critical Thinking
- Organizational Skills
- Cross-functional Team Leadership
- Collaborative Leadership
- Strategic Planning
- Negotiation Skills
- Conflict Resolution
- Presentations Skills
Timeline
Program Manager
Global Payments
03.2023 - Current
Project Manager
Global Payments / TSYS
01.2012 - 03.2023
Owner / Office Manager
Cherokee Strip Land Survey and Drafting LLC
01.2009 - 01.2011
Associate of Science - Business Technology
University of Phoenix
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