Cameron Hartwill
Atlanta
Summary
Dynamic Operations Coordinator at Copial Business Strategist, LLC, adept at project management and client relations. Spearheaded onboarding and corporate wellness initiatives, enhancing employee engagement. Proven track record in conflict resolution and training development, ensuring seamless execution of high-profile events and community outreach programs.
Overview
19
19
years of professional experience
Work History
Operations Coordinator
Copial Business Strategist, LLC.
09.2022 - Current
- Partner with senior management and executives to craft strategic departmental and organization-wide objectives, ensuring alignment with corporate vision and mission
- Provide pivotal support to Program Manager, optimizing project delivery by skillfully assigning tasks to team members, monitoring progress, and adeptly resolving obstacles
- Spearhead the seamless onboarding process for new hires, ensuring swift integration into the CB STRAT environment and client project activities
- Orchestrate dynamic team-building activities, fostering a cohesive and motivated workforce
- Curated and manage the company’s comprehensive corporate wellness program, promoting employee health and well-being
- Direct planning and execution efforts for high-profile federal conferences, corporate events, staff training, and employee engagement initiatives, ensuring flawless execution and maximum impact
- Formulate and execute organizational initiatives aimed at community outreach and social responsibility, amplifying positive social impact
- Cultivate and foster relationships with non-profit organizations and key community stakeholders to expand corporate presence and impact in the community
- Develop and facilitate employee volunteering initiatives in collaboration with executive leadership, fostering a culture of philanthropy and civic engagement
- Oversee internal project budgets and meticulously prepare financial reports for senior management, ensuring fiscal transparency and accountability
- Diligently organize and maintain corporate operations documentation and reports, optimizing efficiency and accessibility
- Cultivate collaborative partnerships with clients, vendors, and staff, fostering a culture of mutual trust and respect
- Lead efforts to create and disseminate quarterly newsletters to communicate company-wide updates, celebrate employee milestones and achievements, and elevate overall employee engagement and morale
Event Assistant
Phenomenal Events
10.2021 - Current
- Contribute to event planning meetings and provided valuable input for improving processes
- Provide exceptional customer service to attendees and address inquiries or concerns promptly
- Manage guest registration for large and small groups, seating arrangements, and on-site logistics
- Coordinate with vendors, venue staff, and clients to ensure seamless event execution
- Assist in the setup and breakdown of corporate events, weddings, and social functions
Sales Associate/Associate Manager
JCrew
09.2017 - 01.2023
- Drived sales by exceeding selling and service expectations
- Complete training, use product knowledge tools, participate in fit sessions and put those experiences to use
- Assist in store tasks—our customers should always see us at our best
- Share feedback, insights and ideas with the management team
- Act in a manner that aligns values
- Process inbound and outbound shipments, while maintaining an organized stock room
- Comply with merchandise receiving and handling guidelines
- Provide an engaging and efficient checkout experience
- Maintain presentation standards
- Lead fit sessions that enhance product knowledge and fuel a style obsession
- Help associates make the most of each customer interaction by sharing specific actions to improve outcomes
Public Health Analyst
Copial Business Strategists, LLC.
07.2018 - 09.2022
- Contract position supporting The National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention (NCHHSTP) / Division of HIV Prevention’s (DHP) National HIV Prevention Program Monitoring and Evaluation (NHM&E) Service Center
- Provided technical assistance to over 60 health departments and 200+ community-based organizations (collectively referred to as “recipients”, ensuring seamless collection and reporting of NHM&E data for CDC-funded HIV prevention programs
- Served as a liaison, seamlessly connecting recipients with other CDC-based helpdesks and DHP Subject Matter Experts (SMEs) as required, optimizing resource utilization
- Supported tasks to assist with the smooth transition of the Service Center ticket management platform - transitioned from iSupport to ServiceNow; Collaborated directly with the ServiceNow development team to tailor Service Center intake forms and streamline operations
- Leveraged cutting-edge ServiceNow platform to meticulously track all user service requests and issues submitted to the NHM&E Service Center, ensuring prompt resolution and client satisfaction
- Demonstrated agility in addressing inquiries and resolving concerns pertaining to NHM&E and data reporting, maintaining exceptional responsiveness and effectiveness
- Established and maintained a structured library of requests, enabling the identification of recurring issues and opportunities for proactive improvement, providing valuable insights to CDC leadership and SMEs
- Disseminated clear, accurate communication regarding NHM&E processes and program evaluation, fostering understanding and collaboration among stakeholders
- Drove tasks focused on the development and refinement of Standard Operating Procedures (SOPs) manuals, which still serve as an essential tool for providing guidance around operating and maintaining the NHM&E Service Center
- Orchestrated seamless coordination of national meetings and webinars involving CDC-funded recipients, TEB, and Program support staff, ensuring productive engagement and collaboration
- Compiled and submitted comprehensive meeting recaps and monthly reports for TEB, facilitating informed decision-making and progress tracking
- Maintained meticulous records of all meetings and webinars, providing transcription and deliverables in a timely manner to support ongoing initiatives
- Exemplified meticulous attention to detail in performing general clerical duties, including memo generation and outbound correspondence proofreading, ensuring accuracy and professionalism in all communications with recipients and CDC leadership
GHBS RESEARCH INTERVIEWER
Georgia Department of Public Health
01.2021 - 01.2022
- Led the Atlanta-based National HIV Behavioral Surveillance (NHBS) team-consisting of research interviewers, HIV pre/post-test counselors and participant recruiters
- Performed NHBS surveillance at the local level, including face to face behavioral surveys with at-risk populations including urban communities
- Followed state and federal guidelines for field activities in the surveillance of at-risk populations
- Participated in daily shift debriefs with field supervisor
CUSTOMER SERVICE REPRESENTATIVE II
State Farm Insurance Company
01.2012 - 01.2017
- Served as a dynamic Team Lead within a high-volume call center, driving exceptional customer support and satisfaction initiatives
- Cultivated and nurtured enduring customer relationships, ensuring continued loyalty and advocacy through proactive follow-up and personalized attention
- Assisted with establishing and implementing the Customer Interaction Response department, enhancing responsiveness and effectiveness in addressing customer inquiries and concerns
- Strategically scheduled appointments, conducted thorough needs assessments, and executed targeted product and service marketing campaigns, maximizing revenue generation and customer engagement
- Expertly navigated and resolved diverse customer service situations, demonstrating versatility and adept problem-solving skills
- Handled payment transactions and provided comprehensive billing support, fostering seamless financial transactions and customer peace of mind
- Diagnosed and resolved product or service issues with precision and efficiency, identifying root causes and implementing optimal solutions, ensuring swift resolution and customer satisfaction
- Exemplified a commitment to delivering efficient service with accuracy, consistently exceeding performance targets and quality benchmarks
ADMINISTRATIVE EXECUTIVE
Centers for Disease Control and Prevention
01.2006 - 01.2012
- Assisted the Director with planning, coordinating, and executing the administrative and management duties of the office
- Supported the Center for Global Health office of Directors in stand - up of all team functions
- Provided operational support as a specialist in agency administrative policies and procedures
- Prepared standard operation procedure manual for office Provided technical support and coordinate domestic and international travel related matters for both Civil Service personnel and Commissioned Officers; Serviced as consultant and advisor to travelers and support staff
- Prepared domestic and international travel
- Communicated with personnel in countries (Embassy personnel and CDC personnel) regarding meetings, country clearances, etc
- Briefed with Director on her meetings, calendars and supported both Directors with communicating to their staff members
- Worked closely with Division Director’s special adviser on calendar management
- Scheduled conference calls
- Maintained and order office supplies and enter info into MACCS 1350 system
- Entered employee time into TASNET timekeeping system
- Managed Director’s heavy calendar entirely (meeting scheduling both in country and out of the country)
- Answered phones and route calls to appropriate recipient when needed
- Served as backup for administrative assistant during her absence
- Reserved conference rooms as requested and as observed thru e-mail notification
- Managed main copy room with machine maintenance calls/supply ordering for copiers
- Conducted group and individual training on travel procedures and policies
Education
BBA -
Virginia Union University
Richmond, VA05-2001
Skills
- Training and Development
- Client Relations and Marketing
- Project Management
- Conflict resolution
- Interpersonal communication
- Office Administration
Education And Trainings
Business Administration, Virginia Union University, 01/01/97, 12/31/99
Core Skills And Specialties
- Training & Development
- Client Relations & Marketing
- Project Management
- Conflict Resolution
- Interpersonal Communication
- Office Administration
Timeline
Operations Coordinator
Copial Business Strategist, LLC.
09.2022 - Current
Event Assistant
Phenomenal Events
10.2021 - Current
GHBS RESEARCH INTERVIEWER
Georgia Department of Public Health
01.2021 - 01.2022
Public Health Analyst
Copial Business Strategists, LLC.
07.2018 - 09.2022
Sales Associate/Associate Manager
JCrew
09.2017 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE II
State Farm Insurance Company
01.2012 - 01.2017
ADMINISTRATIVE EXECUTIVE
Centers for Disease Control and Prevention
01.2006 - 01.2012
BBA -
Virginia Union University
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