Dynamic professional with extensive experience as a Georgia State Trooper, excelling in emergency management and community relations. Proven ability to enhance public safety through critical thinking and effective problem-solving. Recognized for maintaining high standards of professionalism while successfully conducting investigations and managing high-pressure situations. Gang and drug related training and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Georgia State Trooper
Georgia Department of Public Safety
01.2021 - Current
Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
Conducted detailed investigations, gathering evidence, and interviewing witnesses for successful case resolution.
Supported successful investigations by meticulously collecting, preserving, and documenting evidence in accordance with established procedures.
Identified controlled substances and contraband by conducting comprehensive searches of people and property.
Assessed potentially dangerous situations quickly, implementing appropriate actions to mitigate risks while ensuring public safety at all times.
Monitored crowded public areas and events to mitigate risk and promote safety.
Correctional Officer
The Geo Group
09.2015 - 12.2020
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Store Manager
Paradies Shops
06.2015 - 09.2015
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Account Manager
TitleMax
02.2014 - 06.2015
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Store Manager
Kentucky Fried Chicken
01.2012 - 02.2014
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Lynchburg, VA
08-2024
Skills
Gang awareness
Interpersonal communication
Emergency management
Weapons training
Community policing
Drug recognition
Critical thinking
Community relations
Problem-solving
Reliability
Adaptability and flexibility
Analytical thinking
Certification
Certified Peace Officer with Georgia POST Council
Timeline
Georgia State Trooper
Georgia Department of Public Safety
01.2021 - Current
Correctional Officer
The Geo Group
09.2015 - 12.2020
Store Manager
Paradies Shops
06.2015 - 09.2015
Account Manager
TitleMax
02.2014 - 06.2015
Store Manager
Kentucky Fried Chicken
01.2012 - 02.2014
Bachelor of Science - Business Administration And Data Analysis
Liberty University
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